Dynamics 365 Sales Functional Technical Lead

This is a fully remote position, open to applicants in Spain.

📋 Description

• Take ownership of the complete Dynamics 365 Sales solution as the main functional and technical lead.

• Establish and uphold the Account, Client, Lead, Contact, Opportunity, and Activity data model within Dataverse.

• Set up lead and pipeline management processes, including qualification, scoring, routing, and assignments.

• Design and sustain business rules, automations, workflows, dashboards, forms, and security models.

• Define uniqueness, matching, and deduplication rules to guarantee data quality and consistency.

• Deliver a comprehensive 360° view of customer interaction history encompassing activities and communications.

• Work collaboratively with business stakeholders to transform requirements into CRM functionalities.

• Manage integrations between Dynamics 365 and external enterprise applications.

• Provide technical leadership, governance, and troubleshooting assistance.

• Assist with testing, releases, deployments, and ongoing improvement initiatives.

⛳️ Requirements

• Extensive expertise in Microsoft Dynamics 365 Sales configuration, customization, and administration.

• Profound understanding of Dataverse architecture, data modeling, and security.

• Experience with lead, opportunity, and account management processes.

• Strong knowledge of data governance, data quality, and deduplication strategies.

• Familiarity with Power Automate, business rules, and business process flows.

• Solid understanding of CRM best practices and sales lifecycle management.

• Experience in implementing global CRM solutions.

• Excellent stakeholder management and communication abilities.

• Proficient in English at C1 level or native.

• Proficient in Spanish at C1 level or native.

• Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate.

• Microsoft Certified: Power Platform Functional Consultant Associate.

• At least 5 years of experience.

• Proven experience leading enterprise CRM transformation initiatives.

• Nice-to-have: Experience with Dynamics 365 Customer Insights.

• Nice-to-have: Knowledge of Power Apps, Power BI, and the wider Power Platform.

• Nice-to-have: Experience integrating Dynamics 365 with ERP and third-party systems.

• Nice-to-have: Familiarity with Azure integration services and APIs.

• Nice-to-have: Experience with Microsoft Fabric or Azure Data Platform.

• Nice-to-have: Experience in Agile delivery environments.

🏝️ Benefits

• Coverage under the Consulting and Market Research Collective Agreement.

• 23 vacation days annually.

• 14-payment salary scheme: 12 monthly payments plus 2 additional payments in June and December.

• Flexible compensation package including childcare vouchers.

• Private medical and dental insurance.

• Flexible working hours.

• Option for remote, office-based, or hybrid work arrangements.

• Access to the latest technologies.