Dynamics 365 Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of sprint delivery in Jira for CRM, Field Service, and Business Central ERP, encompassing development, QA, and UAT activities.

• Facilitate Scrum ceremonies, including daily stand-ups, sprint planning, backlog refinement, and retrospectives.

• Maintain Jira as an accurate and up-to-date representation of work status.

• Prepare and present regular status reports to product owners and senior management, emphasizing achievements, timelines, risks, and issues.

• Establish and utilize delivery metrics such as cycle time, throughput, defect trends, and rework trends to promote continuous improvement.

• Ensure high-quality backlog management in Jira, confirming that work items include specific requirements, priority, and business justification.

• Transform AI-assisted requirement drafts into comprehensive user stories with well-defined, testable acceptance criteria.

• Differentiate between scope changes and missed requirements, quantifying business impact and urgency to aid in prioritization decisions.

• Act as the main point of contact for sprint activities across all three Dynamics 365 applications.

• Ensure alignment among IT, product owners, and stakeholders.

• Clearly and proactively communicate sprint status, risks, and changes to both technical and non-technical audiences.

• Collaborate with technical teams, QA analysts, support analysts, and business users throughout the organization.

⛳️ Requirements

• Practical experience with at least one Microsoft Dynamics 365 application (Sales/CRM, Field Service, or Business Central) in a delivery, functional, or business analysis role.

• Demonstrated project management expertise in Agile/Scrum delivery, including sprint planning, stand-ups, backlog refinement, and release coordination.

• Proven business analysis skills: writing user stories, defining acceptance criteria, and refining requirements.

• Proficient with Atlassian Jira for work item management, reporting, and dashboard creation.

• Strong leadership and communication capabilities, able to coordinate cross-functional teams and engage stakeholders across all levels.

• Familiarity with Microsoft 365 tools (Teams, SharePoint, Excel, PowerPoint).

• Experience with multiple Dynamics 365 applications: CRM, Field Service, and Business Central ERP.

• Exposure to ERP/CRM implementations, system integrations, or M&A systems integration.

• A problem-solving approach, excellent organizational skills, and keen attention to detail.

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent practical experience.

• At least 5 years of combined experience in project management and business analysis, preferably in ERP/CRM settings.

• Microsoft certifications such as PL-200 or MB-800 are advantageous; PMP, CSM/PSM, or similar certifications are also valued.

🏝️ Benefits

• Support for Microsoft certifications.

• Professional development assistance.