Dynamics 365 CRM Solution Architect

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Define the comprehensive architecture for CRM solutions within Dynamics 365 CE implementations.

• Facilitate discovery workshops, gather requirements, and conduct fit-gap analyses.

• Convert business needs into scalable functional and solution designs.

• Develop solution blueprints, architectural diagrams, and implementation roadmaps.

• Ensure architectural governance throughout the duration of the project.

• Design and implement:

• Lead Management

• Opportunity Management

• Account & Contact Management

• Sales Forecasting

• Sales Pipeline Management

• Territory Management

• Quote-to-Order Processes

• Sales Insights and AI-Driven Selling

• Create customer engagement strategies utilizing:

• Customer Segmentation

• Customer Journeys

• Email Marketing

• Campaign Management

• Event Management

• Lead Nurturing

• Marketing Automation

• Customer Insights and Analytics

• Architect solutions for:

• Case Management

• Omnichannel Engagement

• Knowledge Management

• SLA Management

• Customer Self-Service Portals

• Customer Service Copilot

• Contact Center and Agent Productivity

• Promote the adoption of:

• Power Apps

• Power Automate

• Dataverse

• Power BI

• Copilot Studio

• AI Builder

• Design low-code solutions that extend the capabilities of D365 CRM.

• Establish integration patterns with ERP, Finance, HR, eCommerce, and other third-party applications.

• Design integrations using:

• Azure Integration Services

• Logic Apps

• Service Bus

• APIs

• Dataverse

• Create strategies for data migration and master data management.

⛳️ Requirements

• Bachelor's or Master's degree in Computer Science, Information Systems, Business, or a related field.

• Over 12 years of experience in the IT sector.

• More than 7 years of experience in implementing Dynamics CRM/D365 CE.

• At least 3 complete lifecycle implementations of Dynamics 365 CRM.

• Strong expertise in:

• D365 Sales

• D365 Marketing / Customer Insights - Journeys

• D365 Customer Service

• In-depth understanding of CRM business processes, customer lifecycle management, and digital transformation initiatives.

🏝️ Benefits

• Options for remote work.

• Support for recruitment and staffing services.