Dynamics 365 CRM Lead

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the Solution Lead and technical Subject Matter Expert (SME) for Microsoft Dynamics 365 CRM across North America.

• Oversee the complete CRM delivery process in collaboration with internal IT teams and external implementation consultants, from the initial discovery phase through to go-live and stabilization.

• Manage project delivery tasks to ensure implementation remains on schedule, within budget, and aligned with the defined scope.

• Establish and nurture strong relationships with both business and IT stakeholders to align priorities and facilitate decision-making.

• Define and document business requirements, process flows, and future-state design for sales operations, planning, and customer engagement.

• Utilize functional and technical expertise to guide solution architecture, which includes customization, data model decisions, and data migration strategies.

• Assist in the development of testing strategies and execution, encompassing unit testing, integration testing, and User Acceptance Testing (UAT) planning and coordination.

• Create essential enablement materials such as training documents, process documentation, and user training support.

• Promote robust governance practices to ensure solution quality, scalability, and alignment with business needs.

• Provide continuous operational support for Dynamics 365 CRM, including the intake and prioritization of enhancements and issues.

⛳️ Requirements

• A minimum of 5 years of post-graduate experience in configuring Microsoft Dynamics 365 CRM.

• Experience in a leadership role on at least one Dynamics 365 CRM implementation, including responsibilities related to project management.

• At least 2 years of experience in developing CRM reporting outputs that integrate with Power BI or similar analytics platforms.

• Practical knowledge of data migration concepts, including ETL/ELT processes and transformation mapping.

• Experience in creating integrations/interfaces with other systems using APIs.

🏝️ Benefits

• Health coverage

• Retirement plans

• Paid time off

• Performance bonuses