Dutch Travel Customer Agent

This is a fully remote position, open to applicants in Greece.

📋 Description

• Provide friendly, professional, and efficient customer support via chat, email, and other online communication platforms.

• Assist customers in booking, modifying, or cancelling flights, accommodations, transportation services, and travel experiences.

• Deliver clear and accurate information about travel itineraries, airline and hotel policies, baggage allowances, and refund procedures.

• Aid customers with payment inquiries, account-related queries, and loyalty program support.

• Help resolve travel disruptions such as delays, cancellations, and missed connections, escalating complex situations as needed.

• Keep detailed and accurate records of customer interactions, requests, and case resolutions using internal systems.

• Collaborate closely with internal teams and external travel partners to ensure prompt and effective solutions.

• Meet established targets related to customer satisfaction, service quality, productivity, and response times.

• Stay informed about travel products, company policies, destination information, industry trends, and digital tools through ongoing training.

⛳️ Requirements

• Proficient in Dutch (C1/C2 level) and English (B2 level).

• EU citizenship or a valid Greek residency card.

• Strong analytical, creative, and communication skills.

• Professional, detail-oriented, proactive, and eager to learn and grow within the Travel sector.

🏝️ Benefits

• Competitive Salary: Based on your experience and skills.

• Performance Bonuses: Rewards for exceptional service.

• Comprehensive Insurance: Health and life coverage for your well-being.

• Meal Allowance: Support for daily meals.

• Remote Work: Enjoy the flexibility of working from home.