Dutch Fashion Support Agent

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Respond to customer inquiries via phone, chat, and/or email with a friendly, solution-oriented approach.

• Address issues and foster positive experiences for each customer.

• Adhere to the brand's guidelines and quality standards during every interaction.

• Record and update customer interactions in the appropriate systems.

• Collaborate closely with the team to continuously enhance the service offered.

⛳️ Requirements

• Proficient in Dutch.

• Good command of English; B2+ English proficiency is required.

• Excellent communication and active listening abilities.

• Problem-solving attitude with a can-do mindset.

• Comfortable navigating computer systems and juggling multiple tools.

• Possess patience, empathy, and a positive demeanor.

• Willingness to work in shifts.

• High school diploma or equivalent qualification.

• Clean criminal background.

• Must be willing to relocate to Portugal (Lisbon, Porto, Setúbal, or Covilhã).

• Must be a resident of a country within the European Union.

• CV must be submitted in English.

🏝️ Benefits

• Opportunity to work for one of the world's leading customer experience companies.

• Access to a career development program that accelerates your path to leadership positions.

• Comprehensive training provided at no cost, culminating in certification.

• Private health insurance available after training.

• Renewable fixed-term contract.

• Regular team-building activities, including football tournaments, surf lessons, and cultural events.

• Coverage for flight expenses.

• Assistance with airport pick-up and settling in.

• Shared accommodation provided.

• Free Portuguese language lessons.

• Complimentary access to sports activities.