Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address incoming inquiries from clients regarding CaseWare International’s products and services.

• Offer product presentations, information on licensing, pricing details, order processing, and related support.

• Quickly establish rapport to foster relationships with both existing and prospective clients.

• Become an expert on the products offered.

• Utilize Microsoft Dynamics CRM for tracking activities and opportunities.

• Collaborate with clients, as well as the Success and Sales Teams, to promote CaseWare’s vision in the North American market.

• Conduct other ad hoc tasks as required.

⛳️ Requirements

• Completion of post-secondary education.

• Proficiency in French is highly desirable.

• Excellent verbal and written communication abilities.

• Desire to advance professionally within Customer Service, Success, and Sales sectors.

• Team-oriented individual with a proactive approach to completing tasks.

• Strong organizational skills to maintain an orderly system for contacts and prospects.

• A minimum of two years of customer service experience in the software industry or a similar capacity is an advantage.

• Familiarity with or experience in the accounting or financial audit sectors is a plus.

• Must be a resident of Canada and eligible to work there.

🏝️ Benefits

• Access to cutting-edge technology and impactful software solutions.

• A collaborative, supportive, and inclusive team culture.

• Flexible working options and opportunities for remote work.

• Generous policies for time off.

• Competitive salary package.

• Comprehensive health insurance.

• Retirement plan options.

• Programs for employee recognition.

• Performance bonuses and/or commission opportunities.

• Potential for career advancement.

• Opportunities for international projects and collaboration with a diverse, global team.