Customer Service Representative

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Act as the main point of contact for patients and members by handling a high volume of incoming calls.

• Manage around 75–100 inbound calls each day.

• Organize and schedule medication shipments to ensure timely delivery.

• Provide precise updates on order status and address inquiries.

• Assist with payment collection or co-pay support when necessary.

• Direct calls to the relevant departments for specialized assistance.

• Address customer issues and de-escalate difficult situations effectively.

• Maintain high levels of accuracy and efficiency while meeting performance and quality standards.

• Adjust to evolving processes, systems, and patient requirements.

• Assist patients with rare and complex conditions as a member of the Accredo Rare Disease team.

⛳️ Requirements

• High School Diploma or Equivalent qualification.

• Minimum of 6 months experience in customer service.

• At least 6 months of experience in a call center environment.

• Excellent verbal communication skills with the ability to convey information clearly.

• Proven capability to thrive in a fast-paced, high-volume call setting.

• Reliable internet connectivity.

• A distraction-free workspace at home.

• Commitment to attend and complete a full 12-week training program without absences.

• Internet service must be cable broadband or fiber optic, with a minimum of 10Mbps download and 5Mbps upload speeds.

• Preferred: Experience in healthcare, pharmacy, or benefits-related positions.

• Proficient de-escalation skills with the ability to manage sensitive discussions.

• Strong problem-solving and decision-making abilities.

• Ability to adapt to changing situations in a dynamic work environment.

• Resilience and capacity to handle high call volumes.

• Clear and professional communication style.

🏝️ Benefits

• Comprehensive benefits package that promotes health, financial security, and work-life balance.

• Opportunities for career advancement, including progression into specialized roles, leadership positions, and various other areas within the organization.

• Flexible remote work arrangement.