Implementation Engineer, Customer Support – APAC

This is a fully remote position, open to applicants in Asia.

📋 Description

• Serve as a Subject Matter Expert for Bitwarden and its range of products.

• Lead trials for proof-of-concept, oversee new deployments, and manage integrations of Bitwarden's containerized services.

• Provide guidance to customers on industry best practices concerning the entire Bitwarden stack.

• Collaborate with enterprise clients to troubleshoot existing challenges and pinpoint future solutions.

• Offer support and direction for customer implementations, technology-stack integrations, and overall security.

• Work in partnership with Sales, Engineering, and Product teams.

• Help plan, develop, and deliver live technical product demonstrations customized to customer scenarios.

• Document and disseminate customer insights gained from collaborative discussions.

⛳️ Requirements

• Proficient in English with strong grammar skills.

• Exceptional problem-solving abilities.

• Experience in project planning, including both collaborative efforts and individual time management.

• Enthusiasm for supporting colleagues, enhancing technical skills, emotional intelligence, and knowledge sharing.

• Strong sense of empathy and the capacity to advocate for others.

• A passion for assisting Bitwarden users.

• Background in a technical role such as Systems Engineer, Implementation Engineer, DevOps Engineer, or IT Infrastructure Engineer.

• Equivalent educational background or proven skills will be considered.

• Willingness and capability to work remotely.

• Familiarity with various preferred technologies and areas, including Bitwarden; Linux, Windows, and macOS; Docker, Kubernetes, and Podman; NFS and CIFS; Bash and PowerShell; identity platforms; GCP, AWS, and Azure; Android and iOS; GitHub; NGINX; SQL; TCP/IP; DNS; HTTP; SMTP; SSO using SAML and OpenID Connect; SCIM; TLS/SSL and PKI; RESTful APIs.

🏝️ Benefits

• Fully remote work setup.

• Opportunity to collaborate with motivated and supportive team members globally.

• Exposure to the security and open-source software technology sectors.

• Support for both personal and professional growth through new challenges and #growth-club initiatives.

• A sense of purpose in contributing to a more secure internet experience.