Dutch Customer Support Specialist – E-commerce

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Oversee comprehensive customer interactions (via phone, email, and chat) pertaining to online orders.

• Manage delivery tracking, returns, refunds, payment inquiries, and shipping investigations.

• Evaluate and process order-related data along with business requests.

• Collaborate with couriers, financial institutions, and internal teams.

• Maintain strict adherence to PCI & GDPR regulations.

• Analyze and address complex issues, escalating them when necessary.

• Contribute to the ongoing enhancement of customer experience and team performance.

⛳️ Requirements

• Near-native Dutch proficiency and English (B2 or higher) – both written and spoken.

• Excellent communication and problem-solving abilities.

• Strong attention to detail and precision.

• Capability to work independently and make confident decisions.

• Comfortable with handling sensitive and confidential information.

• KPI-driven mindset coupled with a proactive attitude.

• Team-oriented individual who appreciates collaboration and accountability.

• Preferred: Experience with SAP or back-office tools.

• Previous experience in customer support or e-commerce is advantageous.

🏝️ Benefits

• Meal allowance: 7€/day.

• Performance bonus.

• Holiday and Christmas allowances included.

• Fully paid training (15–20 working days).

• Remote work available (within continental Portugal).

• Opportunities for career advancement in an international setting.