Dutch Customer Expert – Part-Time/Full-Time

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver customer support through phone, email, and chat from a remote environment.

• Aid logistics firms and drivers (vehicles exceeding 3.5 tons) with inquiries related to the toll system.

• Assist with the registration and onboarding procedures.

• Guide clients in the process of ordering and activating onboard units (devices).

• Address payment inquiries and manage debt communication issues.

• Ensure precise data entry and proper documentation.

• Facilitate revenue collection and processes related to service.

• Uphold service quality and compliance standards.

• Work collaboratively with internal teams to enhance customer experience.

⛳️ Requirements

• Proficient in English (minimum B2 level required).

• Excellent communication and customer service abilities.

• Capable of working independently in a remote, fast-paced setting.

• Willingness to work rotational shifts (including weekends until 30/06/2026).

• Strong analytical and problem-solving skills.

• Previous experience in customer support is advantageous but not essential.

• Recent graduates are encouraged to apply.

🏝️ Benefits

• Daily meal allowance of €7 (tax-exempt).

• Monthly holiday and Christmas allowances.

• Health insurance coverage from the first day of the contract.

• Performance-based bonuses (dependent on the project).

• Option for apartment benefits.