Dutch Customer Expert – Part- or Full-Time

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver customer support through phone, email, and chat in a remote environment

• Assist logistics firms and drivers (vehicles exceeding 3.5 tons) with inquiries related to the toll system

• Facilitate registration and onboarding procedures

• Provide guidance to customers on how to order and activate onboard units (devices)

• Address payment questions and manage debt communication cases

• Ensure precise data entry and documentation

• Aid in revenue collection and service-related activities

• Uphold service quality and compliance standards

• Collaborate with internal teams to enhance the customer experience

⛳️ Requirements

• Proficient in English (minimum B2 level required)

• Excellent communication and customer service abilities

• Capability to work independently in a fast-paced remote setting

• Willingness to work rotational shifts (including weekends until 30/06/2026)

• Strong analytical and problem-solving skills

• Experience in customer support is advantageous but not essential

• Recent graduates are encouraged to apply

🏝️ Benefits

• Meal allowance: €7/day (tax-exempt)

• Monthly holiday and Christmas allowances

• Health insurance provided from the first day of the contract

• Performance-based bonus (dependent on project)

• Apartment benefit option