Donor Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Promptly address donor screening referrals by reviewing medical records, donor documentation, and Donor Risk Assessment Interview (DRAI) data.

• Assess donor eligibility based on established Ossium guidelines, clinical criteria, and available case information.

• Identify any missing, incomplete, or conflicting information, proactively seeking additional documentation or clarification from partner organizations as needed.

• Make independent decisions regarding donor acceptance and deferral within established guidelines, and escalate complex or exceptional cases when necessary.

• Complete donor verification activities along with required documentation and internal notifications related to donor eligibility and case progression.

• Create and maintain organized donor files, ensuring that all supporting documentation is accurately recorded and easily accessible.

• Monitor donor cases throughout recovery and shipping workflows, providing timely follow-ups and status updates as necessary.

• Accurately document all screening activities, eligibility determinations, partner communications, follow-up actions, and case outcomes in a timely manner.

• Collaborate with OPOs, recovery partners, and internal stakeholders to ensure efficient case management and resolution of outstanding issues.

• Oversee pending cases, perform follow-up activities, record final case dispositions, and communicate next steps to partner organizations.

• Act as a primary contact for partner organizations, offering professional and responsive support while addressing screening-related queries and inquiries.

• Stay updated on Ossium policies, donor eligibility criteria, industry regulations, and operational procedures through continuous training and education.

• Develop an understanding of partner-specific processes, documentation practices, and terminology to facilitate effective collaboration and consistent communication.

• Contribute to initiatives aimed at process improvement and support the implementation of new workflows, technologies, and operational enhancements.

• Demonstrate a commitment to confidentiality and the handling of sensitive medical information in compliance with applicable privacy and regulatory standards.

⛳️ Requirements

• A minimum of one year of experience in a hospital, organ procurement organization (OPO), tissue bank, donation-focused call center, or donor screening/triage role.

• Proven ability to review medical records and evaluate donor eligibility using established screening criteria, protocols, and clinical guidelines.

• Familiarity with medical terminology and understanding of organ, tissue, and donor recovery processes.

• Strong critical thinking skills, capable of analyzing incomplete information, identifying potential concerns, and making informed eligibility decisions.

• Ability to exercise independent judgment while recognizing the need for escalation or additional review when necessary.

• Excellent organizational skills, with the capacity to manage multiple priorities simultaneously in a fast-paced setting.

• Exceptional attention to detail and a commitment to maintaining accurate documentation and records.

• Strong verbal and written communication skills, maintaining a professional demeanor in all interactions.

• Proven ability to collaborate effectively across teams, share information proactively, and contribute to a positive and supportive work atmosphere.

• Adaptability and a willingness to embrace changing processes, technologies, and operational needs while ensuring compliance with current industry standards and best practices.

• Proficiency in computer systems, web-based applications, and digital communication tools necessary for effective performance in a fully remote environment.

• Capability to maintain a reliable, high-speed internet connection and a dedicated workspace suitable for remote work.

🏝️ Benefits

• Ossium Health is committed to providing equal employment opportunities (EEO) to all employees and job applicants regardless of race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation, gender identity, gender expression, or any other protected characteristic.

• If a reasonable accommodation is required, please reach out to our People Team at careers@ossiumhealth.com or call 650-285-0603. Ossium Health adheres to federal and state disability laws and provides reasonable accommodations for applicants and candidates with disabilities.