Donor Engagement Specialist, Bilingual – Mandarin

This is a fully remote position, open to applicants in Colorado.

📋 Description

• This role necessitates the capability to engage in meaningful conversations and deliver exceptional customer service to donors on the NMDP registry who are being requested to assist in saving a patient's life.

• The position requires the application of investigative skills, utilizing information from NMDP systems to identify and reach out to donors.

• Key responsibilities include reaching out to donors, performing health screenings, coordinating blood donation processes, ensuring confidentiality, and working collaboratively with various teams.

⛳️ Requirements

• A Bachelor’s degree in human services or a related field in Health Care is mandatory.

• A minimum of three years of professional experience demonstrating effective communication skills with individuals or coaching individuals on behavior modification is required.

• Basic proficiency in word processing and data entry is essential.

• Familiarity with MS Office, including foundational skills in word processing, spreadsheets, and database applications, is necessary.

• Ability to proficiently utilize computer skills while simultaneously engaging with customers is required.

• Advanced research capabilities on the internet, including knowledge of social media platforms, are expected.

🏝️ Benefits

• NMDP provides regular, full-time employees with comprehensive benefits including medical, dental, vision, life and disability insurance, as well as accident/critical illness/hospital coverage, well-being programs, legal assistance, identity theft protection, and pet insurance.

• Eligible employees are also offered retirement plans, paid time off, holiday leave, and various incentive programs.