Document Production Associate – 2nd Shift

This is a fully remote position, open to applicants in West Virginia.

📋 Description

• Employ appropriate logs and/or tracking software for all document production tasks.

• Conduct thorough evaluations of job requests and ensure the proper execution of job tasks throughout their lifecycle.

• Engage in document production, proofreading, intake, and workflow coordination functions as required.

• Apply established procedures, standards, and formats to edit, proof, convert, create, transcribe, or otherwise fulfill document production requests to meet client expectations.

• Show proficiency in using the necessary equipment, technology, software, and hardware to perform job duties effectively.

• Communicate with team members, leads, supervisors, or clients regarding job or deadline issues.

• Meet agreed deadlines for service delivery to our clients.

• Resolve basic software or hardware issues as they arise.

• Contribute to creating a proactive atmosphere of continuous service improvement and relationship building with clients.

• Perform quality assurance on work as requested.

• Comply with Williams Lea Tag policies, as well as client policies.

• Utilize equipment and supplies in a cost-effective manner.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least one (1) year of document production experience, preferably in legal, banking, or large corporate settings.

• Proficient in MS Office software (Word, Excel, PowerPoint).

• Familiarity with other software applications for editing and/or creating documents.

• Exceptional attention to detail; capable of managing multiple projects simultaneously.

• Strong organizational skills are essential.

• Ability to meet deadlines and complete all projects in a timely manner.

• Capability to handle sensitive and/or confidential documents and information.

• Good problem-solving skills, with an understanding of when to escalate issues to supervisory levels.

• Ability to maintain a professional demeanor while working under immediate deadlines.

• Capacity to work both independently and collaboratively as part of a team.

• Ability to thrive in a fast-paced environment.

• Proficient communication skills, both verbal and written, are required.

• Must be self-motivated and possess a positive attitude.

• Proven customer service skills are necessary to create, maintain, and enhance customer relationships.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Paid time off.

• Disability insurance.

• 401(k) plan with company match.

• Life insurance.

• Parental leave.

• Adoption assistance.

• Tuition assistance.

• Employer/partner discounts.