Document and Vendor Governance Specialist

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Oversee and sustain enterprise print governance processes, standards, and approval workflows.

• Act as the main operational contact for print and fulfillment vendors.

• Assess vendor performance, service level agreements, and contractual commitments, addressing issues as necessary.

• Organize yearly reviews of enterprise print documents with business owners and stakeholders.

• Review and manage new print and fulfillment requests to ensure governance and operational alignment.

• Keep the enterprise print inventory, document catalog, and associated records up to date.

• Manage document production modifications, vendor implementations, and fulfillment improvements.

• Examine print usage, operational trends, and expenditure patterns to uncover cost-saving opportunities and enhance processes.

• Create and manage vendor scorecards, performance metrics, and operational reports.

• Encourage adherence to enterprise print standards and governance regulations.

• Assist with enterprise fulfillment projects.

• Engage in vendor onboarding, implementation, testing, and deployment activities.

• Support operational reporting, performance tracking, and ongoing enhancement initiatives.

• Develop, maintain, and revise standard operating procedures and process documentation.

• Offer guidance and advice to business areas regarding print governance standards and procedures.

• Carry out additional duties as assigned.

⛳️ Requirements

• At least 3 years of experience in print operations, vendor management, document services, healthcare operations, business operations, or a related area.

• Experience in managing vendor relationships, operational processes, workflow enhancements, and cross-functional initiatives is preferred.

• High school diploma or equivalent is required.

• Familiarity with vendor management, supplier performance oversight, and SLA administration.

• Understanding of print, fulfillment, and document lifecycle operations.

• Knowledge of enterprise governance processes, policy compliance, and workflow controls.

• Awareness of process improvement methodologies and practices for operational efficiency.

• Proficiency in reporting, data analysis, and techniques for performance measurement.

• Skilled in Microsoft Office Suite, including Excel, Word, Outlook, PowerPoint, and Teams.

• Understanding of project coordination, change management, and practices for cross-functional collaboration.

• Experience with healthcare operational workflows and regulatory requirements is preferred.

• Ability to read and understand both written and spoken English.

• Capability to communicate clearly and effectively.

• Ability to meet departmental and company performance and attendance standards.

• Comply with PacificSource privacy policy and HIPAA laws and regulations regarding confidentiality and the security of protected health information.

• Physical capability to stoop and bend, sit and/or stand for prolonged periods, perform repetitive typing/sorting/filing tasks, and lift and carry files and business materials.

🏝️ Benefits

• Work-from-home arrangement.

• Ergonomically configured equipment.

• Equal opportunity employment.

• Approximately 10% travel.