Document and Vendor Governance Specialist

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Oversee and sustain enterprise print governance processes, standards, and approval workflows.

• Act as the main operational point of contact for print and fulfillment vendors.

• Assess vendor performance, service level agreements, and contractual commitments, addressing issues as necessary.

• Organize annual evaluations of enterprise print documents in collaboration with business owners and stakeholders.

• Review and coordinate new print and fulfillment requests to ensure alignment with governance standards and operational needs.

• Manage the enterprise print inventory, document catalog, and associated records.

• Oversee changes in document production, vendor implementations, and fulfillment improvements.

• Analyze print usage, operational trends, and expenditure patterns to uncover cost-saving possibilities and process enhancements.

• Create and maintain vendor scorecards, performance metrics, and operational reports.

• Advocate for adherence to enterprise print standards and governance requirements through consultation, communication, and oversight.

• Support enterprise fulfillment projects.

• Engage in vendor onboarding, implementation, testing, and deployment activities.

• Assist in operational reporting, performance monitoring, and continuous improvement efforts.

• Develop, maintain, and revise standard operating procedures and process documentation.

• Provide guidance and consultation to business areas regarding print governance standards and processes.

• Meet departmental and company performance and attendance standards.

• Adhere to PacificSource privacy policies and HIPAA laws and regulations.

• Carry out additional duties as assigned.

⛳️ Requirements

• A minimum of 3 years of experience in print operations, vendor management, document services, healthcare operations, business operations, or a related area.

• Experience in managing vendor relationships, operational processes, workflow enhancements, and cross-functional initiatives is preferred.

• High school diploma or equivalent is required.

• Understanding of vendor management, supplier performance monitoring, and service level agreement (SLA) administration.

• Familiarity with print, fulfillment, and document lifecycle operations.

• Knowledge of enterprise governance processes, policy compliance, and workflow controls.

• Awareness of process improvement methodologies and operational efficiency practices.

• Knowledge of reporting, data analysis, and performance measurement techniques.

• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, PowerPoint, and Teams.

• Understanding of project coordination, change management, and cross-functional collaboration practices.

• Preferred knowledge of healthcare operational workflows and regulatory requirements.

• Ability to read and understand both written and spoken English.

• Capable of communicating clearly and effectively.

• Ability to stoop and bend.

• Ability to sit and/or stand for extended periods.

• Ability to perform repetitive motions including typing, sorting, and filing.

• Ability to lift and carry files and business materials.

• Must comply with privacy policies and HIPAA laws and regulations regarding the confidentiality and security of protected health information.

🏝️ Benefits

• Equal opportunity employment.

• Approximately 10% travel is required as part of the role.