This is a fully remote position, open to applicants in United States.

📋 Description

• Drive growth in Services sales by fostering strategic partnerships between Service Providers and Home Services.

• Oversee the complete lifecycle of Service Providers, which includes sourcing, onboarding, expansion, contraction, and termination.

• Perform partnership evaluations and conduct regular check-ins with providers to assess their performance, compliance, metrics, and improvement initiatives.

• Analyze customer feedback and address Customer Care cases, escalations, and service-related issues.

• Identify, evaluate, onboard, train, and nurture Service Providers.

• Assist stores with provider relationships, escalations, promotional events, and Home Shows.

• Carry out job site and installation inspections to guarantee service quality.

• Lead monthly compliance evaluations and audit analyses to pinpoint risks and rectify underperformance.

• Participate in training sessions and weekly business meetings.

• Manage calendars, current plans, and forecasts effectively.

• Report directly to the Field Director of Services.

⛳️ Requirements

• Must be at least 18 years old.

• Must have legal authorization to work in the United States.

• High school diploma and/or GED is required.

• A minimum of 3 years of work experience is necessary.

• Knowledge or experience in the retail store environment, home improvement sector, or general construction industry is preferred.

• Experience managing residential remodeling projects is essential.

• Proven project management abilities are required.

• Strong negotiation skills and the capability to manage complaints, resolve disputes, and address grievances with both internal and external customers.

• Excellent written and verbal communication skills are a must.

• Previous leadership experience is not required.