District Director

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Take charge of a portfolio of vibrant pet and veterinary facilities.

• Strive to meet and surpass the expectations of our pet guests and their owners by offering health care, grooming, daycare, boarding, and training services.

• Develop outstanding teams, guiding them toward achieving our company’s mission, vision, and core values.

• Act as a strong advocate for animals and guarantee the provision of exceptional care and center performance.

• Conduct at least monthly visits to centers/practices or more frequently as required.

• Oversee daily operations and strategic initiatives that enhance revenue within the designated district.

• Collaborate with Center Leadership and District Veterinary Directors on scheduling matters.

• Work alongside Recruiting and District Veterinary Directors on the hiring, retention, support, and compensation of doctors.

• Review financial reports and statistics from each location.

• Celebrate successes and pinpoint opportunities for revenue growth.

• Ensure adherence to federal and local labor laws as well as various safety programs.

• Manage individual growth plans and developmental opportunities.

• Assess facility standards, cleanliness, and operational efficiency.

• Address customer and staff complaints that remain unresolved at the center level.

• Engage with customers, guests, visitors, and team members in a respectful manner.

⛳️ Requirements

• Must be a pet enthusiast – pets are an integral part of our family!

• Demonstrated flexibility in scheduling, including availability for evening and weekend emergency on-call support.

• Exceptional leadership and organizational skills.

• Proficiency in clear verbal and written communication.

• A strong passion for animals, showcasing an enthusiastic and caring attitude with meticulous attention to detail.

• Proficiency in computer applications, including Microsoft Office Suite and database software.

• Ability to prioritize and delegate tasks based on specific circumstances.

• Excellent interpersonal and customer service abilities.

• Experience in problem-solving, exercising sound judgment, maintaining confidentiality, and the capability to interact professionally and effectively with colleagues, clients, and the public.

• Management experience in a multi-unit setting and/or a strong demonstration of previous management experience.

• Bachelor’s Degree preferred.

• Required travel of 50%-75%, including overnight stays.

• Must frequently lift 40 pounds.

• Must be able to handle frequent sitting, standing, and walking.

• Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions.

🏝️ Benefits

• Health, vision, dental, long & short-term disability, and life insurance.

• A startup mentality company with stable funding.

• Defined pathways to leadership roles.

• A healthy work-life balance with flexible and consistent scheduling options.

• 401k matching.

• Discounts on pet care services.

• Generous paid time off (PTO).

• Opportunities to advance your career within a network of like-minded professionals.

• Employer-sponsored pet insurance.