Distributor Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Managing strategic relationships with enterprise distributor partners, including regular interactions with senior leadership and executive stakeholders, along with sales managers and representatives, to comprehend business objectives and uncover opportunities to enhance Provi adoption.

• Facilitate onboarding, product training sessions, business reviews, and strategic planning discussions with distributor stakeholders.

• Promote the adoption of Provi's products and tools through education, best-practice recommendations, and continuous account management.

• Identify opportunities to broaden product usage and introduce additional Provi solutions that meet customer requirements.

• Oversee intricate contract renewals with enterprise distributor partners, aligning pricing and terms to deliver value, managing executive-level negotiations, and securing long-term agreements that foster mutual growth.

• Maintain close oversight of escalations and support trends, coordinating across functions to ensure swift and effective issue resolution.

• Monitor account health, proactively manage risks, and coordinate cross-functional resources to address customer concerns.

• Collaborate closely with Product, Customer Support, Sales, and other internal teams to advocate for distributor needs and enhance the customer experience.

⛳️ Requirements

• 3-5+ years of experience in Account Management, Customer Success, Client Services, Sales, or a similar customer-facing role.

• Experience managing a customer portfolio and developing long-term relationships; experience with enterprise or strategic accounts is an advantage.

• Strategic Ownership: Proven ability to influence stakeholders at various organizational levels, exercising strong judgment and autonomy in managing complex, high-impact partnerships.

• Executive Presence: Strong verbal and written communication skills with senior leaders and C-suite stakeholders, with experience delivering customer presentations, trainings, or business reviews.

• Integration Expertise: Capacity to learn and thoroughly understand Provi’s integrations, and translate complexity into clear recommendations.

• Influence & Leadership: Ability to promote alignment internally and externally without direct authority.

• Trusted Partner: Builds credibility, navigates resistance, and enhances Provi’s strategic relevance within enterprise organizations.

• Other: Comfortable using CRM platforms (Salesforce preferred) and customer success tools.

• Willingness to travel as necessary to support distributor partners.

🏝️ Benefits

• Health, Dental, Vision

• 401(k) with match

• Commuter Perks

• Long/Short Term Disability

• Employee Assistance Program

• Unlimited PTO

• Paid Parental Leave