Disability Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the intake of new cases by reviewing and verifying information and requests.

• Enter case details into the Dane Street system, AccessDS, to draft cases efficiently.

• Collaborate with clients to obtain any missing information necessary for claim processing.

• Monitor, process, and track cases to ensure compliance with deadlines.

• Assign and schedule new cases for review by physicians.

• Provide regular updates to clients regarding the status of their cases.

• Ensure that clients receive the appropriate documentation for specified cases.

⛳️ Requirements

• An Associate's Degree is preferred.

• Previous business experience in a healthcare or insurance environment is preferred.

• Strong communication skills with a solid understanding of company business lines.

• Ability to utilize critical thinking, manage time effectively, and meet designated deadlines.

• Proficient computer skills and typing ability are essential.

🏝️ Benefits

• Medical, dental, and vision coverage for you and your family.

• Voluntary life insurance options available for you, your spouse, and your children.

• Additional voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance plans.

• Basic life insurance, short-term disability, and long-term disability coverage provided at no cost.

• Generous paid time off policy.

• 401k plan with a company match.

• Apple equipment and a media stipend for your remote workspace.