Disability Case Manager – Consultant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Evaluate ATP-STD or DMCS claims to determine benefit eligibility.

• Make recommendations in accordance with service standards.

• Conduct telephone interviews aimed at gathering essential information, including medical/treatment status, functional details, and readiness to return to work (RTW).

• Recognize and assess both medical and non-medical challenges as well as functional capabilities.

• Create, communicate, and execute proactive case management strategies.

• Identify appropriate rehabilitation referrals as necessary.

• Leverage both external and internal resources to advance claims towards resolution.

• Maintain professional engagement with all stakeholders on a regular basis.

• Ensure accurate billing entries are made.

• Provide timely and detailed documentation to facilitate the progression of claims.

• Participate in team scrums and meetings, offering support and coverage for colleagues as needed.

⛳️ Requirements

• 1-2 years of experience in progressive disability management.

• Experience with long-term or short-term disability insurance is a valuable asset.

• Familiarity with medical terminology and disability contract language.

• Relevant post-secondary degree (e.g., Kinesiology, Psychology, Social Work, or a related field) or equivalent experience.

• In-depth knowledge of STD/LTD policies and Group Plans.

• Strong analytical and problem-solving skills, with the ability to work independently.

• Bilingualism in French is an asset.

• A good standing relationship with a relevant regulatory body (e.g., BCAK, CAOT-BC, etc.) and/or membership in the Vocational Rehabilitation Association (VRA) of Canada is advantageous.

🏝️ Benefits

• Competitive salary.

• Flexible work arrangements.

• Access to training, ongoing development, and support.

• Work within a dynamic team environment.