Director/Senior Director, Client Services Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide Client Delivery and take ownership of a portfolio of accounts, ensuring that each project, program, and interaction adds value, insight, and excellence.

• Identify and promote opportunities to enhance client partnerships.

• Formulate account strategies that align with client objectives and expand BlastX Consulting’s presence, driving strategic growth.

• Establish the standard for client service excellence.

• Manage delivery standards, client communication, and internal coordination to guarantee a thoughtful, high-quality experience.

• Lead cross-functional teams with intention and accountability.

• Mentor consultants to help them produce their best work while enhancing their consulting skills.

• Cultivate trusted partnerships by reinforcing executive relationships and gaining a deep understanding of client organizations—their goals, context, and culture—and direct engagements that resonate with them.

• Assist clients in making informed, often challenging decisions.

• Deconstruct complex challenges, organize thoughts, and ensure that recommendations lead to action rather than mere analysis.

• Promote alignment among BlastX teams and client stakeholders to achieve mutual outcomes.

• Advocate for AI enablement—assess and implement agentic and AI-assisted workflows that enhance delivery and allow the team to focus on higher-value tasks, while ensuring AI use is governed, outcome-oriented, and anchored in human judgment.

• Coach and mentor team members, guiding their development along the capability career path.

• Create best practices, tools, and training that elevate capability expertise and drive client success.

• Collaborate across capabilities and CSLs to integrate standardization and best practices into the delivery framework.

⛳️ Requirements

• 8+ years of experience in a client-facing role within management consulting or digital transformation consulting/agency.

• Proven ability to lead cross-functional teams and deliver successfully in dynamic, fast-paced environments.

• Extensive expertise in managing expectations, communicating risks, and fostering long-term, trusted client relationships.

• Strong commercial instincts for expanding accounts and introducing new service possibilities.

• A structured, impact-oriented approach to analyzing challenges, solving problems, and formulating actionable solutions.

• Strong financial and business acumen to lead effectively, adapt, and make decisions with agility and confidence.

• Clear and confident written and verbal communication skills, aligned with the BlastX voice and tailored for both executive and technical audiences.

• Experience in creating and engaging in thought leadership initiatives (blog posts, industry events, speaking engagements).

• Self-driven, energetic professional who excels in both independent and collaborative environments.

• Bachelor's degree preferred, or an equivalent combination of education and experience.

🏝️ Benefits

• Flexible PTO policy.

• 60% employer-paid medical insurance coverage options.

• 100% employer-paid dental and vision insurance.

• 401k with 4% company matching.

• Profit sharing.

• Education assistance.

• Paid parental leave.

• Performance-based salary increases.

• Year-end incentive bonuses.