Client Services Sales Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and enhance the skills of a team of Client Success Managers.

• Conduct weekly one-on-one coaching sessions.

• Facilitate daily huddles and ongoing training focused on sales.

• Review client interactions and provide actionable feedback.

• Hold team members accountable for meeting performance expectations and adhering to company standards.

• Develop tailored coaching plans aimed at boosting performance.

• Drive revenue for the pod through renewals, upgrades, continuations, referrals, and additional services.

• Enhance conversion rates across all client opportunities.

• Forecast revenue and assess the health of the sales pipeline.

• Identify trends and implement strategies to elevate sales performance.

• Ensure clients experience world-class service throughout their journey.

• Collaborate with the team to address escalated client issues.

• Assist clients in staying engaged, committed, and progressing towards their goals.

• Monitor key performance indicators (KPIs) and performance dashboards.

• Manage corrective actions and performance improvement plans when necessary.

• Maintain precise CRM data and reporting.

• Enhance workflows, documentation, and operational efficiency.

⛳️ Requirements

• Demonstrated success in consultative sales.

• Experience in coaching or developing sales professionals.

• Proven track record of achieving revenue targets.

• Experience in holding team members accountable to performance standards.

• Excellent communication and conflict resolution skills.

• Proficiency in using KPIs and reporting to enhance performance.

• Ability to balance personal production with leadership duties.

• Preferred Qualifications

• Experience in high-ticket sales.

• Background in sales management or enrollment leadership.

• Coaching, consulting, education, wellness, or personal development experience.

• Experience managing remote teams.

• Experience in call reviews and sales coaching.

• Background in client retention, renewals, and expansion revenue.

• Coaching certification or formal coaching experience (preferred but not mandatory).

• Technical Skills

• Familiarity with or ability to quickly learn:

• CRM platforms.

• Google Workspace.

• Slack.

• Zoom.

• Asana or similar project management software.

• Call recording and quality assurance platforms.

• KPI dashboards.

• Scheduling systems.

• SOP and training platforms.

🏝️ Benefits

• Remote work opportunities.

• Base salary plus commission with potential for growth within a scaling company. Base Salary: $80,000-$100,000 plus variable.