Client Service Representative

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee calendars and manage scheduling requirements.

• Engage in client intake discussions and collect pertinent details regarding potential cases.

• Uphold confidentiality and professionalism in all interactions with clients.

• Execute administrative support tasks as needed.

• Arrange consultations, appointments, and meetings.

• Prepare concise summaries of client cases for attorney evaluation.

• Gather and organize client information along with supporting documents.

• Redirect calls to the appropriate team members when required.

• Handle incoming phone calls in a courteous and professional manner.

• Act as the main point of contact for both prospective and current clients.

• Foster a welcoming and positive experience for every caller and client.

• Follow up with potential clients as necessary.

• Keep precise client records and documentation.

• Address client inquiries and deliver outstanding customer service.

• Accurately and thoroughly complete intake forms.

⛳️ Requirements

• Outstanding customer service abilities.

• Professional phone demeanor.

• Excellent verbal and written communication skills.

• Strong active listening capabilities.

• Experience in client relationship management.

• Keen attention to detail.

• Organizational and time management skills.

• Proficiency in calendar management and scheduling.

• Skillful in information gathering and documentation.

• Strong problem-solving and critical thinking abilities.

• Adaptability and flexibility in work style.

• Dependability and accountability.

• Capacity to work independently.

• Ability to multitask effectively.

• Empathy and professionalism in client interactions.

• Strong follow-up skills.

• Intake coordination experience is preferred.

• Prior legal administrative experience is preferred but not mandatory.

🏝️ Benefits

• Competitive salary.

• Paid Time Off.

• Bonuses.

• 100% remote/home-based position.

• Full-time, long-term career opportunities.

• Parental Leave.

• Professional development and training.

• Dedicated team support.

• Alignment with our clients' core values.