Director, Workplace Planning – Executive Engagement

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, develop, and retain planning associates responsible for comprehensive financial planning, benefits optimization, executive engagement, and related advisory services.

• Set performance expectations for client experience, planning quality, productivity, compliance, collaboration, operational excellence, and business outcomes.

• Conduct coaching sessions, quality observations, performance evaluations, and career development discussions that enhance advisor skills and leadership effectiveness.

• Manage team capacity, staffing, workload distribution, and practice group assignments to maximize service delivery and business performance.

• Collaborate with Human Resources, Learning & Development, Compliance, and business leaders to recruit, onboard, develop, and retain top talent.

• Ensure the delivery of client-focused financial planning and executive engagement experiences that foster personalized guidance and outstanding client service.

• Monitor planning quality, service standards, workflows, and associate performance while identifying opportunities for ongoing improvement.

• Address escalated client and plan sponsor issues while promoting a client-first culture.

• Work with the Vice President to improve operational infrastructure, reporting, procedures, quality standards, and scalable service models.

• Develop standardized workflows, playbooks, dashboards, and workforce planning tools to enhance advisor effectiveness and organizational performance.

• Identify opportunities for operational improvements and implement solutions that boost efficiency, quality, and the client experience.

• Support organizational change initiatives and lead the successful execution of strategic departmental priorities.

• Take ownership of team performance and business outcomes by monitoring key performance indicators, driving execution against established goals, and implementing action plans to enhance client experience, productivity, quality, compliance, and overall business performance.

• Collaborate cross-functionally to support client engagement, advisor effectiveness, and business growth.

• Utilize reporting and performance analytics to facilitate informed decision-making and continuous improvement.

• Serve in a supervisory role for registered associates by reviewing and overseeing registered activities in compliance with regulatory requirements and company policy.

• Reinforce compliant, ethical, and client-centric behaviors.

⛳️ Requirements

• Bachelor’s degree or a comparable combination of education and professional work experience is required.

• A Master’s degree or MBA is preferred.

• Seven or more years of experience in leading and developing sales, advisor, financial planning, wealth management, retirement, or client service teams.

• Experience supervising registered associates and leading financial planning or advisory teams.

• Proven track record of guiding teams to achieve measurable business results, client experience goals, operational excellence, quality standards, and sustainable growth.

• Demonstrated ability to coach, develop, and motivate high-performing advisors and planning professionals.

• Experience in developing operating models, procedures, scorecards, dashboards, and scalable business frameworks.

• Extensive knowledge of retirement plans, investments, advisory services, wealth management, and financial planning.

• Experience in executive compensation, workplace benefits, non-qualified plans, equity compensation, or executive engagement is preferred.

• Background in leading phone-based advisory teams, contact center environments, or geographically distributed teams is preferred.

• FINRA Series 7, Series 24 (or 9/10), and Series 63 & 65, or Series 66 are required.

• FINRA Fingerprinting is required.

• CFP® certification is required or must be obtained within corporate-approved timelines.

• CRPC® designation is required or must be obtained within corporate-established timelines.

• ChFC® designation is preferred.

• Strong leadership, coaching, communication, analytical, problem-solving, and cross-functional collaboration skills.

🏝️ Benefits

• Medical, dental, vision, and life insurance.

• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup.

• Tuition reimbursement up to $5,250/year.

• Business-casual environment that includes the option to wear jeans.

• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year.

• Paid volunteer time — 16 hours per calendar year.

• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA).

• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work, and play. BRGs are open to all.