Director – Virtual Clinical Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• The Director of Virtual Clinical Operations is a crucial leadership position responsible for managing the performance and effectiveness of Momentum’s Virtual Clinical Managers and Clinical/Non-Clinical Educators.

• This role is essential for ensuring the reliable delivery of high-quality virtual clinical education and support programs throughout the organization.

• As both a strategic and operational leader, the Director promotes excellence in virtual clinical education by ensuring that all team members possess the necessary knowledge, skills, and competencies to provide impactful patient care support.

• This position plays a vital role in fostering a high-performing, outcomes-oriented virtual clinical team.

• The Director will collaborate across functions with internal stakeholders—including Client Solutions, Data & Analytics, Training, Compliance, and the broader Momentum leadership team—to ensure that virtual operations align with organizational objectives, adapt to changing client needs, and adhere to regulatory standards.

• Support and motivate the management and educator team members to achieve peak performance with a focus on quality execution, time management, and compliance.

• Act as a change advocate by driving organizational transformation.

• Consult with the Recruitment and HR departments to identify and implement initiatives aimed at reducing turnover, filling vacancies, and developing innovative staffing solutions.

• Lead and facilitate communication with Momentum operational counterparts for all key internal and external stakeholders.

⛳️ Requirements

• Bachelor’s degree is required.

• A minimum of 5 years of Director-level experience in a virtual/call center environment and at least 3 years in virtual pharmaceutical experience.

• Experience with launching both inbound and outbound virtual teams.

• Strong clinical skills and knowledge of medication compliance, specialty pharmacy, and the insurance approval process; must possess substantial pharmaceutical business acumen.

• Cultivate a strong culture of ethics and compliance by ensuring adherence to all relevant regulations, company policies, and industry standards in daily operations and decision-making.

• Ability to effectively communicate, motivate, and inspire in both small and large group presentations.

• Results-oriented and proven self-motivated, accountable business owner mentality.

• A leader willing to engage in all virtual management activities and serve as a knowledgeable resource for creating virtual efficiencies, addressing virtual needs, and understanding current industry standards related to virtual operations.

• Demonstrable evidence of coaching and developing management-level teams and individuals.

• Strong business insight: proficient in analytics, particularly in leveraging data to drive operational enhancements.

• Show proven competency and the ability to independently navigate technology across multiple platforms, computer screens, and various technical components. Demonstrated capability to lead and manage leadership teams effectively at the same level (e.g., Telephony Systems, CRM tools such as Salesforce, and Microsoft Suite).

• Established track record of overseeing successful operational transformation across multiple network groups, with a distinct focus on nurturing a culture of adaptability in implementing change management strategies.

• Preferred experience in the role of a virtual nurse providing patient and HCP support services. Skilled in strategies for delivering compliant patient and HCP education and adept at creating territory navigation strategies aligned with virtual capabilities.

• Capacity to thrive in a fast-paced, client services environment; proactive approach; quick learner.

🏝️ Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.