Director, Talent Acquisition Technology – 6-Month Contract

This is a fully remote position, open to applicants in Texas.

📋 Description

• Offer strategic leadership to convert priorities into actionable strategies, ensuring the capability and capacity of resources.

• Drive the execution of strategies by overseeing projects and programs that align with organizational goals in talent acquisition to foster non-linear growth.

• Recognize new and emerging technologies and maintain a comprehensive understanding of the HR technology landscape.

• Facilitate program planning, establish objectives and scope, and guarantee successful execution among all stakeholders.

• Evaluate program effectiveness, pinpoint areas for enhancement, and implement performance management and goal-setting for long-term sustainability.

• Cultivate a culture of performance improvement, act as a change agent, and nurture teams to adapt to change effectively.

• Supervise and manage a team of Super Users who resolve end-user tickets and support requests.

• Oversee a team of Auditors responsible for ensuring compliance with systems and processes, including regulatory standards.

• Manage the ticketing system to ensure prompt and efficient resolution of user issues.

• Develop and execute processes and standards for end-user support to boost efficiency and user satisfaction.

• Collaborate with COE leaders on larger projects and implementation initiatives to integrate user feedback and new features into platforms.

• Provide leadership, guidance, and support to the Super User team.

• Conduct regular performance evaluations and encourage professional development for team members.

• Lead and manage organizational change to ensure effective adoption of digital transformation.

• Create and implement strategies to promote cultural change and facilitate the transition to new digital processes and tools.

• Encourage a culture of innovation and continuous improvement, ensuring all team members are engaged and motivated to embrace change.

• Comprehend the current state of all related processes, including process mapping and identifying affected policies.

• Conduct discovery sessions with relevant function owners to understand the scope of change and perform root cause analysis to find gaps and failure points.

• Propel the adoption of agile methodologies and design-thinking principles to guarantee iterative development and ongoing enhancement.

• Partner with stakeholders to identify digital needs, prioritize initiatives, and ensure smooth integration of digital solutions into existing workflows and the Sutherland technology stack.

• Establish and define metrics and KPIs that will be impacted by the project rollout, including evaluating existing goals affected by the business case.

• Identify and create metrics that will indicate the success of the implementation, and develop the corresponding tracking artifacts.

• Optimize the use of digital tools and technologies to enhance efficiency and effectiveness.

• Utilize emerging technologies such as artificial intelligence, machine learning, and analytics to improve operational capabilities across the Global People Office organization and beyond.

• Implement and refine processes to ensure the effective use of digital tools and technologies, promoting a user-centric approach to technology deployment.

⛳️ Requirements

• Extensive experience managing and implementing HR or TA technology platforms.

• Preferred focus on: Applicant Tracking Systems (SmartRecruiters, but also ICIMS, SuccessFactors, Taleo, and others), candidate testing and assessment platforms, candidate engagement solutions, automated/AI-driven screening, interviewing, and matching solutions, among others.

• Experienced in providing end-user support for HR or TA systems, including managing functional configuration and collaborating with technical teams, encompassing designing, testing, and developing integrations across core HR platforms.

• Proven experience in leading adoption and change management initiatives for digital solutions.

• Demonstrated experience in strategic planning, program portfolio execution, and project management.

• Strong leadership capabilities with the ability to engage and challenge senior stakeholders.

• Expertise in managing cross-functional teams and complex projects.

• Excellent communication skills with the ability to motivate action and achieve results.

• In-depth understanding of HR processes, digital solutions, and automation technologies.

• Proven ability to drive cultural change and facilitate the transition to new digital processes and tools.

• Proficient in agile methodologies and design-thinking principles to ensure iterative development and continuous improvement.

• Capability to develop metrics and KPIs to evaluate the success of digital transformation initiatives and ensure ongoing monitoring and reporting.

• Willingness to travel internationally as required.

🏝️ Benefits

• All your information will be kept confidential according to EEO guidelines.

• EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.