Director, Systems

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead the strategy, implementation, and ongoing enhancement of enterprise systems that support company operations.

• Cultivate, develop, and maintain a high-performing systems team through effective coaching, clear expectations, and accountability.

• Manage system support operations, ensuring the consistent provision of Tier 3 support and compliance with service-level agreements.

• Oversee system deployments, migrations, upgrades, and integrations across various property management platforms.

• Establish and track key performance indicators (KPIs) related to system performance, support quality, and team efficiency.

• Collaborate closely with Operations, Finance, and other business leaders to align system capabilities with operational requirements.

• Proactively communicate system roadmaps, associated risks, timelines, and impacts to stakeholders throughout the organization.

• Anticipate and address risks associated with system modifications, scalability, and support capacity.

• Identify inefficiencies in processes and spearhead initiatives to enhance reliability, scalability, and user experience.

• Drive cross-training initiatives to mitigate single points of failure and bolster team resilience.

• Lead change management initiatives related to system improvements and the adoption of new technologies.

• Ensure precise documentation, knowledge sharing, and standardization of system processes.

• Make prompt, data-driven decisions and appropriately escalate issues to executive leadership.

• Promote a culture of collaboration, accountability, and continuous improvement within the team.

⛳️ Requirements

• A Bachelor’s degree in Information Systems, Business, Computer Science, or a related discipline is required.

• A minimum of 8 years of progressive experience in systems, technology support, or enterprise software environments.

• At least 5 years of experience in people leadership.

• Practical experience with enterprise property management systems (Entrata, RealPage, Yardi).

• Demonstrated success in leading system implementations or extensive migrations.

• Experience collaborating with Operations and senior leadership teams.

• Travel Requirement: This role does not require any travel.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Paid time off

• Flexible work arrangements

• Professional development opportunities