Director, Strategic Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Assists designated clients in achieving their objectives, focusing on relationship building, growth, retention, and customer goals.

• Identifies risks and develops opportunities linked to existing clients.

• Fosters productive and trusted relationships with day-to-day client contacts and leaders across both external and internal teams.

• Leverages data-driven resources to conduct efficient and effective meetings and work sessions with clients and relevant Subject Matter Experts (SMEs).

• Possesses a solid understanding of Evolent products and services, effectively articulating the value proposition at a high level.

• Creates top-tier presentation strategies and content for engagements with senior stakeholders.

• Implements best practices in relationship management and promotes value communication throughout partner organizations.

• Works collaboratively with internal teams to prepare materials and strategies for regular partnership reviews, including relationship mapping, issue identification, and action planning.

• Proactively manages risks and identifies opportunities within existing client relationships.

• Translates client feedback into Evolent’s product roadmap and strategic planning initiatives.

• Collaborates across functions to oversee issue resolution and ensure prompt follow-up.

• Engages in proactive monitoring and internal collaboration to ensure timely identification and mitigation of recognized client risks.

• Acts as an advocate for clients within Evolent, serving as an ambassador and the primary expert on client priorities and the operational processes within the health plan organization.

• Oversees all aspects of client contracts, including SLA performance, benefit analysis, and regulatory compliance.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• Over 3 years of experience in client or account management roles, preferably within the healthcare sector.

• More than 3 years of business development or consulting experience in the healthcare industry, ideally in a health plan or health system setting.

• At least 3 years of project coordination or project management experience, preferably in healthcare.

• Exceptionally high emotional intelligence, with the ability to connect with diverse groups, actively listen, and identify key sensitivity areas.

• Proven ability to communicate, present, and influence effectively at all organizational levels, including C-level executives.

• Capability to devise creative solutions in a dynamic and evolving environment.

• Strong understanding of healthcare market dynamics, payer/provider relationships, and utilization management.

• Familiarity with tools such as Excel, PowerPoint, Salesforce, etc.

🏝️ Benefits

• Health insurance benefits