Director, Specialty Pharmacy Fulfillment Operations

This is a fully remote position, open to applicants in Alaska, +19 more states.

📋 Description

• Execute operational redesigns and formulate business strategies that enhance service levels, operational capabilities, and efficiency.

• Lead and manage staffing needs for Patient Services and Specialty Programs by analyzing trends, forecasting, researching business needs, and evaluating workflows in collaboration with the WFM function.

• Partner with IT leadership to ensure the necessary systems and applications are in place to support fulfillment operations, while continuously assessing all operational systems for functionality, efficiency, and tracking/reporting capabilities.

• Create and implement strategic plans for the operational infrastructure, including systems, processes, and personnel to meet the organization's growth objectives and new service offerings.

• Initiate and execute ongoing operational improvements aimed at enhancing patient care while optimizing the customer experience.

• Work alongside leaders throughout the organization to streamline processes that enhance efficiency, safety, and patient experience.

• Continuously monitor, evaluate, and report pharmacy service KPIs to fellow Pharmacy Managers and Executive Leaders.

• Assist in the development and reporting of ongoing Quality Improvement Projects, actively participating in and contributing to the Quality Oversight Review Committee.

• Research, present, and develop business cases for new technology solutions and/or processes that facilitate more efficient pharmacy fulfillment operations or improve the patient experience.

• Develop and manage a cost-effective, safe, and patient-focused fulfillment strategy across all fulfillment locations, covering fulfillment processes, packaging, shipping, and service delivery and recovery.

• Perform other duties as assigned.

⛳️ Requirements

• Graduate of an ACPE Accredited School of Pharmacy with a B.S. Pharmacy or Pharm.D. degree, along with a current, unrestricted license required.

• Must possess a current resident Pharmacist license with an unrestricted status; ongoing education credits are necessary to maintain active licensure.

• A minimum of five years of experience as a licensed pharmacist is preferred.

• 4 to 5 years of experience in specialty pharmacy is preferred.

• Previous supervisory experience is preferred.

• Experience in managed care and/or PBM is preferred.

• Commit to and support compliance program objectives.

• Demonstrate the ability to consistently interact cooperatively and respectfully with other employees.

🏝️ Benefits

• Leading industry benefits for Health, Dental, and Vision insurance.

• 20 days of paid time off.

• 4 weeks of paid parental leave.

• 9 paid holidays.

• 401K company match of up to 5% with no vesting requirement.

• Adoption Assistance Program.

• Flexible Spending Account.

• Educational Assistance Plan and Professional Membership support.

• Referral Bonus Program – up to $750!