Director, Solution Strategy & Delivery – Individual Dental

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement the technological vision, operational model, and multi-year strategy for Individual Dental platforms and capabilities.

• Align technology investments with business priorities, revenue targets, customer experience objectives, and operational efficiencies.

• Lead the planning of the roadmap, prioritization, and investment decisions.

• Collaborate with executive leadership on business transformation and technology-driven growth initiatives.

• Oversee the delivery of essential technology solutions that support sales, service, distribution, enrollment, and operations.

• Ensure governance, execution, and value realization across various projects, programs, and platform enhancements.

• Drive optimization, configuration, continuous improvement, and vendor performance management of the platform.

• Balance routine operations with strategic initiatives and capital project delivery.

• Act as the primary business leader collaborating with IT and enterprise technology teams.

• Convert business requirements into scalable technology solutions and capability roadmaps.

• Manage dependencies, risks, release priorities, and planning for implementation.

• Influence senior leaders to align on investments, resources, and delivery priorities.

• Identify opportunities to automate processes, enhance data governance, streamline operations, and reduce costs.

• Enhance platform reliability, user adoption, broker experience, and customer outcomes through technology innovation.

• Establish delivery models and governance structures that support sustainable growth and operational efficiency.

• Monitor and communicate performance metrics, roadmap progress, and business outcomes to executive stakeholders.

• Lead, mentor, and develop teams, matrix partners, and external vendors.

• Promote accountability, collaboration, innovation, and continuous improvement.

• Build organizational capabilities and succession plans.

⛳️ Requirements

• Bachelor's degree is required.

• 10+ years of progressive leadership experience in technology, business transformation, operations, or solution delivery.

• Demonstrated success in leading cross-functional teams within complex, matrixed organizations.

• 7+ years of experience in driving technology, digital, telephony, Salesforce CRM, platform configuration, roadmap development, or business solution delivery initiatives.

• Experience in developing technology roadmaps, prioritizing investments, and aligning business and IT strategies.

• Strong understanding of Agile methodologies, product ownership, change management, and project delivery frameworks.

• Experience managing third-party vendors, strategic partnerships, and governance models.

• Excellent communication, executive influence, and stakeholder management skills.

• Solid business acumen with the ability to balance growth objectives, operational priorities, customer needs, compliance requirements, and technology constraints.

• Home internet connection through a cable broadband or fiber optic provider with a minimum speed of 10Mbps download/5Mbps upload.

• Preferred: Master's degree.

• Preferred: Experience in health insurance, dental insurance, broker distribution, or regulated healthcare environments.

• Preferred: Experience with Salesforce platform strategy, governance, roadmap planning, and adoption.

• Preferred: Background in technology transformation, product delivery, or digital modernization leadership.

• Preferred: Experience in building teams, redesigning operating models, or integrating large-scale organizational changes.

• Preferred: Familiarity with consumer, broker, enrollment, call center, quoting, or distribution technologies.

🏝️ Benefits

• Annual bonus eligibility.

• Long-term incentive plan eligibility.

• Medical benefits.

• Vision benefits.

• Dental benefits.

• Well-being and behavioral health programs.

• 401(k) plan.

• Company-paid life insurance.

• Tuition reimbursement.

• Minimum of 18 days of paid time off per year.

• Paid holidays.

• Leaves of absence.

• Remote work arrangement.

• Requirement for cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload for home working.