Director, ServiceNow Delivery

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee visibility across all ongoing ServiceNow projects

• Establish and uphold delivery standards, governance, and operational methodologies

• Serve as the primary escalation point for intricate or high-risk engagements

• Build and manage a globally distributed ServiceNow delivery team

• Take charge of hiring decisions across different regions

• Develop clear career pathways and growth plans for consultants, architects, and developers

• Advocate for the integration of AI tools within the delivery process

• Systematically gather reusable assets from the delivery processes

• Collaborate closely with the GTM ServiceNow Lead to ensure alignment between delivery capabilities and sales efforts

⛳️ Requirements

• Minimum of 5 years in the ServiceNow ecosystem at a senior level

• Demonstrated success in building and managing consulting or professional services teams

• Experience leading teams across various time zones

• Strong instincts for delivery

• Background in working alongside commercial or GTM functions within a consulting framework

• Comprehensive understanding of ServiceNow architecture

• Knowledge of how ServiceNow integrates with external platforms

🏝️ Benefits

• Health insurance

• Retirement plans

• Flexible work arrangements

• Professional development opportunities