Director, Rooms Division

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Lead and manage the comprehensive housekeeping operations on board Amangati, ensuring that all suites are serviced, turned down, and maintained to the highest Aman standards — pristine, thoughtful, and tailored to each guest’s preferences and profile.

• Oversee, schedule, and develop the suite attendant team, guaranteeing adequate coverage across all suites at all times, efficient rotation during turnaround, and consistent adherence to Aman’s housekeeping standards throughout each voyage.

• Conduct routine inspections of suites and cabins across all guest accommodations, crew cabins, and officer cabins, ensuring that all deep-cleaning programs, pre-embarkation preparations, and end-of-voyage clearances are meticulously planned, executed, and completed to the highest standard.

• Maintain precise records of all suite inspection results, maintenance requests, and follow-up actions, collaborating closely with the technical team to ensure that all defects are reported, tracked, and resolved promptly.

• Manage all guest amenities, minibar, and in-suite consumable inventory levels, ensuring that appropriate par levels are upheld, replenishment is timely, and all items comply with Aman at Sea’s specifications.

• Ensure total compliance with all USPH, ISM, and Aman at Sea hygiene and sanitation standards across all housekeeping operations, including infection prevention protocols and outbreak management procedures.

• Assume full operational responsibility for the onboard laundry, guaranteeing efficient, high-quality processing of all guest laundry, crew uniforms, officer laundry, linens, and towels, while ensuring that all items are handled with care and returned within service timeframes.

• Oversee linen stock across all categories, monitor condition and replacement cycles, and ensure that the laundry facility and equipment are properly maintained and operated, with any faults reported without delay.

• Ensure the exemplary cleanliness, presentation, and appropriate setup of all public areas aboard Amangati at all times, supported by structured cleaning schedules, regular inspection rounds, and close coordination with all departments.

• Supervise the cleaning and presentation of all outdoor deck areas, pool surrounds, sun decks, and al fresco spaces, ensuring that all areas are correctly prepared and guest-ready from the commencement of each day.

• Manage the floral and decorative program aboard Amangati, including planning, sourcing, monitoring condition, adapting for special occasions, and managing budgets in accordance with agreed parameters while preserving the Aman aesthetic.

• Lead, inspire, and develop all team members within the Rooms Division, managing scheduling, performance, training, and induction, while liaising with the Director of Human Resources to ensure welfare, compliance, and a high-performance, people-first culture.

⛳️ Requirements

• A minimum of 7–10 years of progressive housekeeping or rooms division experience, including at least 3–5 years in a senior leadership role within an ultra-luxury hotel or small luxury cruise line.

• Proven experience managing the full scope of a rooms division operation, encompassing suite servicing, laundry, public area cleaning, linen management, and amenity stock control within a complex multi-area environment.

• A keen eye for detail and a rigorous personal standard of cleanliness and presentation.

• Experience overseeing a floral or decorative program, or a demonstrated aesthetic sensibility and the confidence to manage the visual presentation of a vessel’s shared spaces to meet Aman standards.

• Established ability to lead, motivate, and develop a multicultural team in a shipboard environment, maintaining high morale, consistent performance, and strong team cohesion throughout a voyage.

• Solid working knowledge of USPH regulations, ISM requirements, and shipboard hygiene and sanitation standards, including infection prevention and outbreak management procedures.

• Organized and operationally disciplined, with robust stock management, scheduling, and documentation skills, comfortable with the administrative demands of a multi-area department.

• Collaborative and communicative, a director who works effectively across departments and understands that the rooms division’s work is most visible when every other department’s operation runs smoothly around it.

• Proficiency in English (both written and spoken) is required; additional language skills are an advantage.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development