Director, Research Services

This is a fully remote position, open to applicants in United States, +1 more state.

📋 Description

• Lead the performance of the Research Services business unit, focusing on revenue tracking, forecasting, and margin management in collaboration with leadership.

• Establish and convey a compelling vision for the business unit that aligns with company objectives and adapts to the evolving UX research landscape.

• Create and implement go-to-market strategies aimed at driving profitable growth at scale, prioritizing repeatable, product-led solutions over one-off projects.

• Collaborate with executive leadership on pricing, resource planning, and growth investments, providing regular insights into performance trends and potential risks.

• Act as a trusted strategic advisor to our key clients, managing senior-level relationships and serving as the escalation point when necessary.

• Drive the acquisition of new clients and increase revenue within existing accounts through renewals, upsells, and cross-sell opportunities.

• Guide Account Managers and Sales personnel on long-term account strategies to unlock value at the intersection of UX research and AI.

• Transform client requirements into compelling research solutions and service offerings, employing a creative approach that benefits both the client and the business.

• Work closely with the Director of Enterprise Services to ensure that studies are properly scoped, staffed, and delivered to high standards, allowing you to concentrate on growth.

• Identify emerging trends and opportunities within the UX research domain, positioning Pulse Labs to take advantage of them ahead of the market.

• Lead and develop a dedicated team of Account Managers and Sales professionals within the Research Services sector.

• Establish clear performance expectations, foster a culture of ownership and continuous improvement, and enhance team effectiveness over time.

• Collaborate across functions with Product, Engineering, Design, and Enterprise Services to develop integrated solutions.

⛳️ Requirements

• Bachelor's degree in Business, Finance, Economics, Operations, or a related field.

• Over 8 years of experience in general management, operations, or leadership roles in professional services.

• Proven experience managing P&L, budgets, and revenue forecasting.

• Strong background in client services, account management, or professional services.

• Track record of driving revenue growth while ensuring quality and maintaining margins.

• Outstanding communication skills and executive presence.

• Experience in securing new clients within Fortune 500 companies.

• Background in UX research, market research, or software development services.

• Experience in scaling a business or business unit through periods of rapid growth.

• MBA or a relevant advanced degree.

• Experience in international markets.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Collaborative and inclusive company culture.