Director, Renewal Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct and manage all facets of renewal operations

• Create and execute strategic initiatives for software renewal management

• Discover revenue enhancement opportunities through renewal optimization and market analysis

• Work in partnership with sales, account management, product, legal, accounting, finance, and client-facing teams

• Assess and improve renewal processes for efficiency, effectiveness, and scalability

• Deploy automation tools and systems to enhance renewal workflows

• Track performance metrics and take corrective measures to meet renewal objectives

• Formulate pricing and discounting strategies to optimize renewal rates and revenue retention

• Examine renewal trends and create forecasts for financial planning and reporting

• Monitor and present Gross Revenue Retention, Net Revenue Retention, renewal timing, renewal forecasting and accuracy, churn, and escalation rates to the ELT and Board

• Offer training and resources to renewal specialists

• Share product feedback and prioritize roadmap initiatives based on client insights

• Inspire, coach, and develop a team of renewal specialists

• Encourage collaboration, innovation, and ongoing improvement

• Execute additional tasks that support the overall goals of the position

⛳️ Requirements

• A bachelor's degree in business, computer science, or a related field is required

• Any combination of education and experience that fulfills the required qualifications may be considered

• An MBA or advanced degree is preferred

• Over 8 years of relevant experience

• Familiarity with software renewal management, revenue growth, customer satisfaction, CRM systems, contract management tools, and revenue recognition principles

• Strong leadership, strategic thinking, problem-solving, communication, and interpersonal skills

• Ability to build rapport and trust with both internal and external stakeholders

• Capability to lead, inspire, and motivate teams to reach objectives

• Proficiency in interpreting data and market trends for strategic decision-making

• Ability to excel in a fast-paced, dynamic environment while managing multiple priorities

🏝️ Benefits

• Opportunities for professional development

• Commitment to equal opportunity employment

• A welcoming and inclusive work environment