Director – Relationship Management

This is a fully remote position, open to applicants in New York.

📋 Description

• Cultivate and sustain robust relationships with key stakeholders at client organizations, including executives, business development teams, and technical experts, to encourage collaboration and promote joint initiatives.

• Transform customer relationships into zerohash advocates to foster a vibrant community of clients.

• Direct collaboration across cross-functional teams, such as sales, marketing, product, legal, and finance, to guarantee a seamless onboarding experience and alignment of client strategy with overarching business goals.

• Organize and facilitate monthly calls and quarterly business reviews with supported clients, while also contributing to monthly revenue tracking and reporting for both leadership and clients.

• Develop account-based strategies focusing on enablement, account mapping, wallet share expansion, upselling, and co-marketing initiatives.

• Collaborate with Engineering, Product, Sales, Finance, and Marketing teams to relay the client voice internally, influence product roadmaps, and ensure our solutions fulfill market needs.

• Spearhead additional service usage by identifying upsell and cross-sell opportunities, as well as fostering the adoption of new products.

• Negotiate client agreements, contracts, and other legal documents, ensuring alignment with the company’s objectives and goals.

• Accountable for delivering the highest level of service across the business, as measured by NPS.

• Design and implement data-driven reporting mechanisms to monitor client satisfaction.

• Manage client retention and contract renewals.

• Thrive in a dynamic and rapidly changing environment.

• Maintain operational excellence by continually identifying and implementing enhancements to client-related processes (CRM system, internal systems).

⛳️ Requirements

• Driven by zerohash’s mission and dedicated to creating a seamless, top-tier experience for our most valued clients.

• Bachelor’s degree or equivalent practical experience.

• 7-10 years of experience in B2B Relationship Management or Business Development.

• Proven experience in expanding client relationships, including cross-selling and account growth.

• Exceptional written and verbal communication skills, with the ability to explain complex topics in a straightforward manner.

• Strong interpersonal abilities and the capacity to build and maintain relationships with a diverse range of stakeholders, both internally and externally.

• Capability to work independently in a fast-paced environment.

• Open to feedback and able to implement changes promptly with a positive attitude.

• Interest in being a relationship builder, collaborative partner, and dynamic project manager.

• Experience in navigating a complex ecosystem of SaaS or payment products.

• Ability to distill complex business concepts into concise, easily understandable discussions, and to structure nebulous, unstructured problems.

• Travel requirements of up to 20% to zerohash offices and client locations based on business needs.

• Focus on operational excellence, continuously identifying and implementing enhancements to partner-related processes (CRM / Finance, etc.).

• Background in fintech, brokerage, payments, and/or the crypto industry.

🏝️ Benefits

• Healthcare Insurance: zerohash covers approximately 100% of employee premiums and a portion for spouses and children (U.S. only).

• Vision & Dental Insurance (U.S. only).

• Opportunity to earn equity.

• Maternity & Paternity leave (after 6 months).

• WeWork All Access Membership.

• Work From Home Yearly Stipend.

• Learning & Development Yearly Stipend (after 6 months).