Director, Quality Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, implement, and oversee the comprehensive quality strategy and QA operating model throughout the organization.

• Establish and uphold standardized testing methodologies, including test planning, test case creation, regression strategies, and criteria for release readiness.

• Choose, implement, and manage enterprise-level testing tools for test management, automation, performance, accessibility, and security validation.

• Promote increased automation in testing across UI, API, mobile, and services.

• Lead accessibility testing in compliance with WCAG 2.1+ standards.

• Manage VPATs and Accessibility Conformance Reports.

• Collaborate with Product, Legal, and Compliance teams on accessibility requirements and audits.

• Coordinate with Security teams regarding SAST/DAST, vulnerability validation, and remediation tracking.

• Define and assist in customer UAT strategies and environments.

• Provide test plans, data guidance, and defect triage during customer acceptance testing.

• Establish and communicate quality KPIs, including defect escape rates, automation coverage, UAT results, and release readiness.

• Integrate quality earlier in the development lifecycle through requirements, acceptance criteria, and CI/CD integration.

• Oversee triage of high-priority production and pre-production defects and root-cause prevention efforts.

• Collaborate with Product Management, Engineering, DevOps, Security, and Compliance teams.

• Build, mentor, and lead a team of QA engineers, SDETs, automation engineers, and accessibility/compliance testers.

• Drive ongoing quality improvements and engage in release readiness and go/no-go decision-making.

• Assist in onboarding team members to AI development tools and promote safe and effective AI-augmented development practices.

• Travel up to 10%, including overnight stays.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field is required.

• Over 10 years of experience in software engineering within a software product company, focusing on developing scalable, high-performance systems.

• More than 4 years of experience leading QA organizations or enterprise quality programs.

• Proven track record in designing and implementing standardized QA processes and test automation strategies in SaaS environments.

• Hands-on experience in implementing automated testing frameworks integrated into CI/CD pipelines.

• Experience with accessibility testing and standards such as WCAG 2.1+ and in authoring VPATs/ACRs.

• Background in supporting security testing practices, including vulnerability scanning, SAST/DAST, and validation of penetration test remediation.

• Experience in supporting or facilitating customer UAT processes.

• Strong understanding of quality metrics (defect rates, coverage, MTTR, escape rate, etc.) and how to operationalize them effectively.

• Experience working with cloud-based architectures and microservices environments.

• Demonstrated success in collaborating across engineering, product, and security teams within a fast-paced environment.

• Strong leadership capabilities with experience in managing and developing QA and automation teams.

• Excellent verbal and written communication skills, including the ability to convey complex topics to both technical and non-technical partners.

• Familiarity with LLM APIs, prompt engineering, and the application of generative AI in product contexts; direct project experience is preferred.

🏝️ Benefits

• Competitive health plans

• Paid time-off

• Company paid holidays

• 401K retirement program with a company elected match

• Other company-sponsored programs

• Fully remote work opportunity