Associate, Content Quality Assurance

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Manage the processing of items and frameworks for both pre-conference and post-conference development and production workflows.

• Develop, format, and edit documents and reports for item and framework review processes.

• Handle practice test adoptions using item banking software.

• Input, amend, and maintain items within item banking software, offering support for item revisions and specialized content tasks.

• Organize state-specific reviews by managing collections, adding subject matter expert users, sending login notifications, granting software access, and revoking access on review days.

• Assist in monthly data loads and fulfill program-specific data production requirements.

• Aid in blueprinting efforts by establishing fields or blueprints within item banking software.

• Develop and edit content validation surveys utilizing software tools.

• Format test form booklets and other production documents.

• Support the reconfiguration of the assessment bank, including exports and conversion into testlet banks.

• Maintain the workload planner and assist with scheduling, status updates, and tracking progress.

• Execute special technical tasks to uphold production timelines and quality standards.

• Collaborate with test materials development personnel, program teams, and subject matter experts while managing secure assessment materials.

⛳️ Requirements

• A high school diploma or equivalent is mandatory.

• Proven capability to adhere to detailed procedures, maintain precise records, and meet deadlines.

• Excellent written communication skills with the ability to create clear user-facing instructions and production documents.

• Capacity to work both independently and collaboratively while juggling multiple priorities.

• Strong attention to detail and a commitment to quality in assessment content production.

• High technical aptitude with the ability to learn and utilize various systems for content management, surveys, and item banking.

• Proficient in organization, prioritization, and following through on both recurring and ad hoc production tasks.

• Familiarity with assessment development, item production, and quality assurance processes, or a capability to quickly acquire this knowledge.

• Understanding of secure content handling practices and coordination of user access.

• Proficiency in accurately entering, reviewing, formatting, migrating, and maintaining assessment content.

• Competence in using item banking, survey, spreadsheet, and document production tools.

• Expertise in coordinating user setup, communications, and access for review events that involve subject matter experts.

• Ability to interpret instructions, consistently apply procedures, and identify potential production challenges.

• Capacity to organize intricate work, track assignments, manage overlapping timelines, and assist with workload planning.

• Professional communication skills for interactions with internal partners and external review participants.

• Flexibility to adapt to new systems, evolving program requirements, and specialized technical assignments.

🏝️ Benefits

• A 12-month employment term.

• Opportunity for remote work arrangement.