Director, Product Management – Next Gen Platform

This is a fully remote position, open to applicants in United States.

📋 Description

• Define the strategic vision for Marqeta’s core platform and production support experience, directly impacting over $300B in annual TPV flowing through our systems.

• Advocate for a product vision that enhances platform scalability, operational excellence, and long-term customer trust within our ecosystem.

• Design "Operating Models" tailored for medium-scale engineering organizations.

• Facilitate faster and more confident company operations by developing resilient systems, intuitive tools, and clear operating models across product and support.

• Foster alignment between customer requirements, operational realities, and long-term product investments—ensuring Marqeta is well-positioned to excel in a dynamic payments landscape.

• Achieve measurable enhancements in customer satisfaction and retention by integrating support insights into product planning and prioritization.

• Ensure Marqeta remains ahead of regulatory, network, and market changes by transforming external signals into internal advantages through strategic product initiatives.

• Serve as a vital voice in linking platform capabilities with customer outcomes—ensuring every roadmap decision has a substantial impact.

• Develop and mentor a senior product organization that excels in cross-functional leadership, systemic thinking, and operational rigor.

• Generate an executive-friendly overview of production health, product performance, and platform risk—transforming complexity into clarity for decision-makers.

⛳️ Requirements

• Over 10 years of experience in product management leadership, particularly within payments, fintech, or SaaS platforms.

• Demonstrated success in establishing vision and strategy for a product portfolio and translating it into a roadmap with meticulous end-to-end execution.

• High emotional intelligence and leadership capabilities, with a passion for mentoring and developing diverse, high-performing teams.

• Outstanding communication skills, capable of conveying complex technical concepts to business audiences and influencing stakeholders at all levels.

• Comprehensive understanding of the payment industry ecosystem, including card brand regulations, ISO 8583, EMV, digital wallets, gateway services, and security services.

• Strong technical knowledge with familiarity in APIs, cloud services, distributed systems, and modern production support practices (observability, incident management, SLAs/SLOs).

• Skilled in identifying key metrics, analyzing data, and balancing quantitative and qualitative information for decision-making.

• Excellent technical acumen, curiosity, and familiarity with new technologies, APIs, programming languages, and databases.

• A proactive approach to ensuring the success of your products and team, focusing on root causes, assigning ownership, and driving accountability to achieve results.

🏝️ Benefits

• Multiple health insurance options.

• Flexible time off – take what you need.

• Retirement savings program with company contributions and after-tax contributions.

• Equity in a publicly-traded company along with an Employee Stock Purchase Program.

• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave.

• Complimentary therapy sessions, financial and professional coaching, and legal advice.

• Monthly stipend to support our remote work model.

• Annual “development dollars” to foster personal growth and development.

• Through Flex First, enjoy the freedom to live and work wherever you and your family thrive.