Director, Product and Services

This is a fully remote position, open to applicants in Australia.

📋 Description

• Provide comprehensive leadership for multiple global Product Services delivery teams, with engineers and resources spread across North America, EMEA, Latin America, and Asia Pacific.

• Establish, nurture, and advance a robust and cohesive Product Services organization, which includes monitoring skill requirements, aiding in sourcing and hiring, leveraging industry connections to attract top talent, and enhancing team capabilities.

• Drive operational metrics, processes, and governance to ensure the organization delivers high-quality services, operates efficiently, and scales effectively.

• Manage client escalations during security incidents, offering timely assistance, leadership, and clear communication to support coordinated resolution efforts.

• Collaborate directly with clients’ security teams, SOC teams, and executive stakeholders to manage active security situations, align response actions, and facilitate effective communication between client and Rimini Street teams.

• Employ AI and automation to enhance implementation support services, boost delivery efficiency, minimize manual effort, and improve client outcomes.

⛳️ Requirements

• Over 15 years of relevant experience in delivering complex projects at a Corporate / Enterprise level.

• Proven track record of building teams for optimal delivery of repeatable projects.

• Global leadership experience in managing a diverse team across multiple geographies.

• A demonstrable history of solving complex problems.

• A Bachelor's degree in computer science or a related field, or equivalent experience.

• Cybersecurity certifications such as CISSP, CISA, CISM, or equivalent security certifications are preferred; if not currently obtained, the candidate must be willing to achieve an appropriate certification within the next 18–24 months.

• Familiarity with Salesforce and Financial Force or other Professional Services Automation software.

🏝️ Benefits

• Exceptional leadership skills.

• The ability to cultivate relationships based on trust, confidence, and respect with customers and colleagues.

• Paid time off.

• Opportunities for professional development.