Director, Platform Accounts Management

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Lead strategic initiatives, cultivate outstanding teams, and influence the growth and enhancement of Affirm’s platform partnerships.

• Define the vision and strategy for Account Management across a diverse portfolio of platform partners, ensuring that team objectives align with company and commercial goals.

• Build and nurture a high-performing organization by guiding team members, fostering accountability, ensuring strategic alignment, and executing scalable operations throughout the portfolio.

• Enhance portfolio performance by focusing on retention, growth, product adoption, operational efficiency, and long-term partnership value.

• Tackle complex and ambiguous business challenges while balancing partner requirements, operational realities, and Affirm’s long-term strategic objectives.

• Cultivate trusted relationships with executive stakeholders at key partner organizations, acting as a senior strategic advisor on complex decisions, escalations, portfolio prioritization, and operational execution.

• Shape the broader commercial strategy and organizational priorities by leveraging insights from platform partnerships, portfolio trends, and market dynamics.

• Create scalable operational models, business rhythms, and performance frameworks that enhance organizational efficiency and customer experience.

• Collaborate across functions with leaders in Product, Sales, Marketing, Analytics, Risk, Finance, and Operations to achieve merchant and business outcomes on a large scale.

⛳️ Requirements

• 12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or other related commercial leadership positions.

• Proven experience in influencing organizational strategy, operating models, and cross-functional decision-making within multi-layered customer-facing organizations in high-growth or complex settings.

• Demonstrated capability to foster alignment among cross-functional teams while managing competing priorities with clarity and empathy.

• Established ability to shape strategy, influence senior stakeholders, and achieve measurable business results across large enterprise partnerships.

• Strong business acumen and analytical skills, with a track record of resolving complex, undefined challenges and making long-term impactful decisions.

• Exceptional communication and relationship-building abilities, including experience engaging with executives, negotiating priorities, and influencing without direct authority.

• Experience in fintech, platforms, payments, commerce, SaaS, or other technology-driven sectors is preferred.

🏝️ Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents.

• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family formation expenses.

• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge.

• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount.