Director, Performance Assurance

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee governance and reporting of residential sales performance throughout the organization

• Evaluate performance across various channels, markets, and products

• Recognize trends, performance gaps, and the underlying causes of variances

• Create and monitor gap plans that include actions, responsible parties, and timelines

• Raise awareness of stalled actions and ensure tracking of resolutions until completion

• Integrate cross-functional contributions into narratives suitable for leadership

• Convert complex data into actionable deliverables for executives

• Uphold consistent reporting definitions and performance metrics

• Collaborate with regional and channel leaders, Finance, and Sales Strategy on targets, forecasts, and corrective measures

• Contribute to Astound’s Inclusion and Belonging initiatives

• Carry out additional responsibilities as assigned

⛳️ Requirements

• Preferred Bachelor’s degree in Business Administration, Finance, Economics, Data Analytics, Statistics, Information Systems, or a related field, or an equivalent combination of education and experience

• Over 8 years of experience in sales operations, revenue operations, commercial analytics, business intelligence, performance management, or related analytical leadership roles

• Proven experience supporting decision-making at the executive level

• Strong preference for experience in the telecommunications or subscription-based sectors

• Familiarity with recurring revenue business models and key performance drivers

• Competence in analyzing and reporting on subscriber growth, sales conversion, revenue achievement, retention, churn, ARPU, connect/disconnect activity, forecast accuracy, and market or channel productivity

• Experience in establishing and managing enterprise performance metrics, KPI frameworks, reporting standards, and dashboard environments

• Outstanding analytical and problem-solving capabilities

• Proficient in converting complex datasets into actionable business insights and executive recommendations

• Background in developing and maintaining high-quality reporting and presentations for executives, boards, or investors

• Strong financial understanding linking operational drivers to revenue, profitability, forecasting, budgeting, and long-term goals

• Advanced proficiency in Microsoft Excel is required

• Strong preference for experience with Power BI, Tableau, Looker, SQL, Snowflake, or other business intelligence and analytics platforms

• Ability to influence leaders and ensure accountability through data-driven insights and executive communication, even without direct authority

• Knowledge of telecommunications subscriber economics

• Understanding of sales channel management within a telecommunications context

• Excellent written, verbal, and presentation abilities

• Possess executive presence and credibility with senior leadership, cross-functional stakeholders, and board-level audiences

🏝️ Benefits

• 401k retirement plan with employer matching

• Medical insurance coverage

• Dental insurance provided

• Vision insurance included

• Life insurance options available

• Short-term disability (STD) insurance offered

• Paid Time Off/Vacation starting at 80 hours per year, with increases based on tenure

• Floating Holiday: 40 hours per year

• Paid Holidays: 7 days per year

• Paid Sick Leave

• Tuition reimbursement program available

• Employee discount program

• Opportunities for bonuses, benefits, commissions, and sales incentives where applicable

• Tailored training and coaching provided

• Rewards and recognition programs in place