Director, Patient Support Center – Prior Authorization & Financial Assistance

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and motivate high-performing teams by providing strategic direction to a substantial group of Patient Support Advocates and/or Patient Engagement Specialists.

• Foster talent growth by investing in the professional development and career advancement of team members.

• Achieve operational excellence on a large scale by overseeing extensive healthcare operations.

• Excel in a dynamic, high-growth environment by playing a pivotal role in scaling operations within a rapidly evolving organization.

• Make a significant difference by directly enhancing the patient experience.

• Manage daily operations related to Specialty Pharmacy prior authorization and patient financial assistance.

• Create and execute scalable operational strategies that improve service delivery.

• Lead continuous process improvement initiatives by evaluating workflows.

• Monitor and oversee budgets to ensure operational performance targets are achieved.

• Build and maintain strong partnerships with Regional Vice Presidents (RVPs) and their respective regional leadership teams.

• Guarantee the consistent implementation of best practices across all PSC operations.

⛳️ Requirements

• A minimum of 7 years of leadership experience in healthcare operations and/or pharmacy operations.

• At least 5 years of experience leading large-scale operations teams (50+ team members) is highly preferred.

• Demonstrated experience working collaboratively with healthcare professionals, including physicians, nurses, and clinical staff, in hospital or provider settings (highly preferred).

• Proficiency in process development, process mapping, and process enhancement, with a strong emphasis on optimizing pharmacy operations and improving patient outcomes.

• Self-motivated and adept at managing complex operations with minimal direct supervision.

• Experience in specialty pharmacy operations is highly preferred.

• Background in contact center operations or similar roles would be advantageous.

• A Bachelor’s degree in Business Administration, Healthcare Administration, or a related field is required.

• Advanced degrees (e.g., MBA, MHA, or equivalent) are preferred but not mandatory.

• A PharmD or BS in Pharmacy is a plus but not required (state certification not necessary).

🏝️ Benefits

• Health insurance

• Professional development opportunities