Director, Patient Access – Experience Field Team

This is a fully remote position, open to applicants in California.

📋 Description

• Lead, nurture, and mentor a high-performing team of Patient Access & Experience field members and reimbursement specialists.

• Cultivate a culture centered around patient care, accountability, collaboration, and excellence in service.

• Assist in workforce planning, territory alignment, resource allocation, and strategies for managing workload.

• Develop and enhance Patient Access & Experience capabilities to accommodate current demands, future portfolio expansion, and evolving patient support frameworks.

• Take ownership of delivering Denali's Patient Access & Experience model through patient-facing support resources.

• Act as a prominent leader in the field, collaborating with team and field partners to assist patients, families, providers, key business initiatives, and complex situations or escalations.

• Set standards and best practices for field-based patient access support involving patients, caregivers, providers, and office personnel.

• Create field engagement strategies, tools, and resources in conjunction with cross-functional stakeholders.

• Track experience trends and pinpoint opportunities for enhancing service quality, consistency, and engagement.

• Work closely with Market Access, Sales, Marketing, Medical Affairs, Patient Advocacy, Legal, Compliance, and Commercial Operations.

• Represent field execution and patient experience viewpoints in cross-functional planning and governance discussions.

• Aid in commercialization planning and future portfolio preparedness by developing field execution strategies and capabilities.

⛳️ Requirements

• BS/BA degree required; advanced degree is preferred.

• Generally, 8 or more years of experience in pharmaceutical/biotech patient support, patient access, field education, reimbursement, specialty pharmacy, patient & customer experience, or related healthcare roles.

• At least 5 years of leadership experience managing field-based, patient-facing, or patient support teams.

• Experience in rare diseases, pediatrics, and complex therapies preferred; with a clear passion for patient-centricity and customer experience.

• Proven history of building, leading, and developing high-performing teams.

• Demonstrated experience in supporting patient access, reimbursement, patient services, specialty pharmacy, or similar functions.

• Product launch experience and familiarity with supporting specialty, rare disease, and/or complex therapies preferred.

• Strong leadership, coaching, and talent development skills.

• In-depth knowledge of patient support programs and principles of patient experience.

• Comprehensive understanding of U.S. payer systems, including Commercial, Medicaid, and Medicare (Part B and Part D), and the distinction between medical and pharmacy benefit design.

• Ability to identify and address patient access challenges through effective collaboration with both internal and external stakeholders.

• Excellent communication, stakeholder management, and teamwork abilities.

• Capability to leverage customer insights for strategic and operational enhancements.

• Proven ability to balance strategic leadership with practical execution in a fast-paced launch environment.

• Willingness and ability to travel 25-30% of the time.

🏝️ Benefits

• 401k

• Healthcare coverage

• ESPP

• A wide array of additional benefits