Director, Operations Strategy

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead critical Operations strategic initiatives from vague concepts to execution with measurable outcomes.

• Initiate a new operations technology framework and significant cross-departmental initiatives linked to company-level Key Results.

• Oversee weather playbooks, intricate partner launches, and ensure smooth high-value customer rollouts.

• Create a feedback mechanism that transforms over 200,000 monthly customer and partner interactions into structured insights.

• Develop and manage Operations business rhythms, encompassing staff meetings, business reviews, planning cycles, and goal-setting sessions.

• Spearhead process enhancements and redesign initiatives across the Operations division.

• Implement operational changes and effectively communicate initiatives within the organization.

• Establish documentation standards and maintain up-to-date and accessible operational information.

• Create new operational capabilities from the ground up, validate the model, and transition to permanent ownership.

• Act as the thought leader in Operations AI by assessing tools, formulating business cases, and promoting the adoption of AI and automation.

• Report directly to the Chief Operations Officer and serve as a strategic collaborator with the COO and Operations leadership.

⛳️ Requirements

• A minimum of 10 years of experience in operations strategy, business operations, or consulting.

• At least 3 years of experience leading teams or programs within a fast-paced technology company.

• Proven experience in establishing new functions, processes, or teams from the ground up without existing guidelines.

• Capability to manage multiple complex projects concurrently and influence stakeholders without direct authority.

• Strong understanding and perspective on AI and automation within operations.

• Proficient in utilizing data to identify issues, evaluate results, and question assumptions.

• Established credibility when collaborating with data scientists.

• Ability to foster trust with senior leaders and facilitate cross-functional decision-making.

• Excellent writing and confident presentation abilities.

• Combination of strategic thinking and operational execution.

• Willingness to travel up to 5 days per quarter for Together Weeks, team meetings, and other relevant events.

• Must be authorized to work in the United States; ezCater does not provide sponsorship for work visas or legal permanent residency.

🏝️ Benefits

• Competitive salary in the market.

• Stock options available.

• 12 paid holidays annually.

• Flexible Paid Time Off (PTO).

• 401K plan with ezCater matching contributions.

• Health, dental, and Flexible Spending Account (FSA) options.

• Long-term disability insurance coverage.

• Resources for mental health and family planning.

• Remote-hybrid work opportunities from the Boston office, home, or a combination of both.

• Opportunities for career advancement.

• Emphasis on work/life balance.

• Employee meal program available when working in the office.

• Responsibility and autonomy in your role.