Director of Training – Quality Assurance

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the subject matter expert regarding all aspects of Ancora Training’s CDL program.

• Ensure quality control for a premier CDL program that adheres to FMCSA and state regulatory agency standards.

• Develop and provide training for CDL Regional Program Directors, Area Managers, Program Directors, Lead Driver Trainers, and Driver Trainers.

• Oversee fleet management to promote profitable and safe programs throughout the system.

• Collaborate with Admissions, Business Development, cross-functional support teams, and senior leadership to establish and implement training standards effectively.

• Tackle underperforming programs or personnel by applying development and accountability measures to achieve lasting results.

• Recognize growth opportunities and business risks utilizing expertise in transportation, training, regulations, and market analysis.

• Onboard and train new CDL instructional teams and directors in programs and curriculum.

• Guarantee that instructional staff and leaders complete necessary onboarding courses in the company Learning Management System, assigning additional courses as needed.

• Ensure consistency in curriculum across client platforms through the use of the CDL SOP, QA SOP, training assessments, and testing and remediation protocols.

• Educate field teams on compliance and operational best practices related to CDL training.

• Organize and schedule field visits to enhance instructional capabilities and performance.

• Assist with escalations and investigations regarding student or staff Code of Conduct, providing support for Human Resources.

• Analyze CDL testing results across various markets to pinpoint areas for improvement.

• Utilize data to assess training and development needs as well as to implement corrective actions or performance improvement plans.

• Research and document state regulations and testing options, including DMV, third-party testing, and reciprocity.

• Seek approved third-party testing opportunities in eligible states.

• Ensure that training locations are equipped with the necessary supplies and resources.

• Align equipment, staffing, and schedules with student training volumes.

• Enhance communication skills among training staff, peers, students, and clients.

• Review and recommend enhancements to CDL business efficiency.

• Coach and mentor exempt program leadership to cultivate direct reports and enhance both individual and team performance.

⛳️ Requirements

• High School Diploma or equivalent.

• Proven experience working with students, instructors, and clients.

• Must possess an active CDL Class A License.

• Minimum of 5 years of experience in CDL driving and training.

• At least 24 months of experience as a CDL Program Director.

• Familiarity with FMCSA regulations.

• Intermediate proficiency in CampusVue, Google Suite products, and Internet navigation.

• Detail-oriented with the ability to analyze reports in various formats.

• Actively listens and responds appropriately.

• Capable of identifying issues and seeking resolutions.

• Maintains professionalism at all times.

• Strong time management skills with the ability to multitask.

• Demonstrated ability to effectively communicate both verbally and non-verbally with students, colleagues, and various levels of clients and external regulatory agencies.

• Associate Degree or higher (preferred).

• 1-3 years of experience in customer service or training roles involving corporate partners (preferred).

• Knowledge of multi-state regulations for CDL (preferred).

• Ability to occasionally lift and/or move up to 25 pounds.

• Capability to perform occasional standing, walking, sitting, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling, talking, hearing, tasting, and smelling.

• Ability to spend prolonged periods sitting at a desk and working on a computer.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• A dynamic and supportive work environment.