Director of Solutions Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• **What you will do**

• Lead, mentor, and cultivate a high-performing team of Solutions Engineers, promoting a culture of technical excellence, accountability, and continuous improvement.

• Drive the technical sales strategy throughout North America, overseeing discovery, solution design, demonstrations, and customer evaluations.

• Collaborate closely with Sales leadership to align presales activities with revenue goals and expedite business growth.

• Establish and scale top-tier presales methodologies, processes, and tools to enhance consistency, efficiency, and customer outcomes.

• Act as a trusted advisor and executive sponsor for strategic enterprise opportunities, assisting customers in addressing complex identity, fraud, and data challenges.

• Advocate for the integration of AI-enabled practices and technologies to boost team productivity, customer engagement, and technical differentiation.

• Work cross-functionally with Product and Engineering teams to transform customer and market insights into future product innovations.

• Utilize data and performance metrics to enhance technical win rates, evaluation success, deal velocity, and overall business impact.

• Attract, hire, and retain top Solutions Engineering talent while developing a scalable organization that supports sustained growth.

• Be a vital member of the Customer Engineering leadership team, contributing to the vision, strategy, and future direction of the function.

⛳️ Requirements

• **Skills we are looking for**

• What You'll Bring

• Demonstrated success in leading, coaching, and developing high-performing Presales or Solutions Engineering teams within a growth-focused technology organization.

• A leadership approach based on coaching and mentorship, with a genuine passion for facilitating individual growth, success, and career advancement.

• Extensive knowledge of presales methodologies, frameworks, and best practices, along with a proven ability to scale processes that enhance team performance and business results.

• Practical experience utilizing AI tools to improve productivity, elevate customer engagement, and conduct more effective technical evaluations.

• Capacity to act as a strategic advisor to both clients and internal stakeholders, influencing decisions across all levels of the organization.

• Strong executive presence with exceptional communication and presentation capabilities, able to convey complex technical concepts in terms of compelling business value.

• A proactive, ownership-driven mindset with a proven track record of leading initiatives, resolving challenges, and delivering results in fast-paced environments.

• Excellent ability to connect customer challenges with business objectives and technical solutions.

• Experience in identity verification, fraud prevention, risk management, data intelligence, cybersecurity, fintech, or related technology sectors is preferred but not mandatory.

• Demonstrated ability to recruit, develop, and retain top technical talent while fostering engaged, high-performing teams.

🏝️ Benefits

• **To find out more**

• As an equal opportunity employer, we are committed to fostering a diverse and inclusive workplace where everyone is valued and empowered. Please notify your GBG Talent Attraction Partner if you require any reasonable adjustments during the interview process.

• To engage with the Talent Attraction team and learn more about our benefits and why we are an excellent workplace, please send an email to behired@gbgplc.com, and we will get back to you. You can also explore more about careers at GBG and view our current opportunities at gbgplc.com/careers.