Director of Revenue Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of Salesforce as the primary go-to-market system of record, encompassing architecture, automation, permissions, integrations, and data integrity.

• Manage and enhance the overall GTM technology stack, which includes HubSpot, Front, PandaDoc, Dialpad, and associated integrations.

• Lead evaluations of vendors, oversee renewals, and make decisions regarding stack rationalization.

• Develop scalable operational processes to support rapid growth within the company.

• Ensure transparency into roadmap priorities, operational initiatives, and system enhancements.

• Design and implement customer lifecycle workflows that span onboarding, deployment, Customer Success, and support.

• Create and apply customer health scoring frameworks along with proactive risk management workflows.

• Enhance cross-functional transitions to provide a seamless customer experience.

• Formulate segmentation and operational frameworks that align customer effort with account value and lifecycle stages.

• Set standards for pipeline hygiene, forecasting processes, and reporting frequencies.

• Collaborate with Marketing on attributions, lead routing, and MQL-to-SQL workflows.

• Establish operational frameworks that enhance visibility, accountability, and conversion rates throughout the funnel.

• Develop dashboards and reporting mechanisms that facilitate executive decision-making regarding pipeline, retention, customer health, and revenue operations.

• Implement data governance, KPI ownership, and a reliable single source of truth across go-to-market functions.

• Document SOPs, SLAs, and operational standards that can scale with team expansion.

• Minimize manual tasks through automation and system design wherever feasible.

• Utilize AI as a fundamental tool for analysis, documentation, process design, data audits, workflow creation, and operational execution.

• Deploy AI-driven workflows and automation throughout the go-to-market organization.

• Assess and operationalize emerging AI capabilities across the RevOps stack.

⛳️ Requirements

• 5+ years of experience in Revenue Operations, GTM Operations, or similar operational leadership roles.

• Hands-on experience with Salesforce, including flows, validation rules, integrations, permissions, and automation.

• Strong background in supporting cross-functional go-to-market teams across Sales, Marketing, and Customer Success.

• Proven experience in designing scalable operational processes within high-growth environments.

• Strong analytical and systems-thinking abilities, paired with exceptional organizational skills.

• Comfortable working in fast-paced environments where infrastructure is still under development.

• Highly self-motivated with the capability to transition seamlessly between strategy and execution.

• Proficiency with AI and regular use of AI tools for operational leverage and workflow enhancement.

• Bonus if you have:

• Experience with Customer Success platforms like Vitally or Planhat.

• Familiarity with support platforms such as Zendesk, Intercom, or similar tools.

• HubSpot administration and marketing automation experience.

• Background in vertical SaaS, healthcare technology, or hardware-enabled SaaS environments.

• Salesforce Administrator certification.

🏝️ Benefits

• Medical, Dental, and Vision Benefits.

• 401k with Company Match.

• Unlimited PTO.