Director of Quality – Project Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Create, develop, and implement ACT’s QA/QC program from the foundation up, establishing standards, processes, inspection frameworks, and documentation protocols.

• Define and uphold quality standards across all O&M and construction activities, ensuring compliance with contract requirements, client expectations, and regulatory standards.

• Develop and maintain QA/QC manuals, inspection checklists, and standard operating procedures (SOPs) for all field and reporting functions.

• Establish quality metrics, KPIs, and reporting schedules to foster continuous improvement across all business lines.

• Lead root cause analysis (RCA) and implement corrective action processes for quality escapes, recurring deficiencies, and customer-reported issues.

• Oversee quality audits and inspections at active project and O&M sites; review findings and ensure closure of non-conformances.

• Collaborate with operations, project management, and field teams to integrate QA/QC requirements into project planning and execution from the outset.

• Recruit, hire, onboard, and develop a high-performing QA/QC team, including inspectors, field quality leads, and program support staff.

• Provide daily leadership, coaching, and performance management to direct reports; set clear expectations and hold team members accountable to ACT’s standards.

• Cultivate a culture of quality, continuous improvement, and accountability throughout all organizational levels.

• Work with operations and AOT leadership to identify staffing needs and enhance team capacity in alignment with project pipeline growth.

• Act as a senior resource within the Asset Optimization Team (AOT) to assist in planning and executing large, complex solar projects.

• Support AOT project managers in scoping, estimating, scheduling, and executing high-priority O&M and construction projects at utility-scale and commercial solar PV facilities.

• Conduct site inspections and equipment assessments to guide project planning, repair strategies, and resource allocation.

• Provide on-site quality oversight during critical project phases, ensuring adherence to ACT’s and clients’ quality standards.

• Coordinate ACT internal teams, subcontractors, and labor resources to ensure timely and on-budget project delivery.

• Assist with AOT closeout activities, including final inspections, punch list resolution, and submission of client deliverables.

• Manage the P&L for the QA/QC function, encompassing budgeting, cost control, headcount planning, and financial performance reporting.

• Collaborate with project and operations leadership to ensure that quality program costs are accurately scoped, estimated, and incorporated into project pricing.

• Identify opportunities to enhance operational efficiency and minimize the cost of quality across the organization.

• Provide regular financial reporting and forecasting to leadership, ensuring clear visibility into program expenditure versus budget.

• Serve as the primary contact for clients on all quality-related matters, including quality plan presentations, non-conformance reporting, and corrective action updates.

• Build and sustain strong, trust-based relationships with key clients through proactive quality leadership and transparent communication.

• Lead quality alignment meetings with contractors and subcontractors; establish expectations, review submissions, and enforce compliance with ACT’s quality requirements.

• Negotiate and address quality disputes with clients and contractors in a professional, solutions-oriented manner.

• Appropriately escalate unresolved issues while keeping clients and internal leadership informed throughout the resolution process.

• Prepare and present formal quality reports, lessons learned, and program updates for client and executive audiences.

⛳️ Requirements

• 10+ years of progressive experience in quality assurance/quality control, construction management, or O&M leadership within the solar, renewable energy, or broader electrical construction industry.

• Proven experience in establishing and managing QA/QC programs from inception, including the development of standards, procedures, and audit frameworks.

• Demonstrated P&L ownership experience with a proven ability to manage budgets, control costs, and ensure financial accountability.

• Strong history of building, leading, and developing high-performing teams in a fast-paced, field-intensive setting.

• Extensive knowledge of photovoltaic (PV) systems, including DC/AC electrical systems, inverters, trackers, modules, and balance-of-system components.

• Experience supporting large-scale project delivery in a senior role, including scoping, estimating, scheduling, and closeout.

• Exceptional communication skills with a proven ability to manage client relationships at both executive and project levels.

• Experience overseeing contractors and subcontractors, including quality compliance, performance accountability, and dispute resolution.

• Ability to read and interpret electrical schematics, single-line diagrams, and construction drawings.

• Working knowledge of OSHA 1910, NFPA 70E, NEC codes, and their application in solar construction and O&M environments.

• Strong proficiency in MS Office Suite; experience with project management and quality management software is preferred.

• Valid Driver’s License with a clean driving record; must be able to travel up to 50%, including overnight and out-of-state travel.

• OSHA 30 General Industry or Construction certification preferred; CQM, CQA, or equivalent quality certification is a plus.

• Knowledge of Battery Energy Storage System (BESS) construction and commissioning processes, including safety protocols, integration requirements, and quality hold points.

🏝️ Benefits

• 401(k) with employer match

• Health Insurance

• Dental Insurance

• Vision Insurance

• Flexible Spending Account

• Health Savings Account

• Short-term and Long-term disability

• Critical illness

• Paid Time Off

• Parental Leave

• Paid Holidays

• Employee assistance program

• Life insurance

• Opportunities for advancement

• Training and Development

• Legal and Identity Theft protection

• Company vehicle or stipend opportunities